198005944-1-9-2024-54-CC-KCHS-CZLU69-20240118141757

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198005944
Report Date: 01/09/2024
Date Signed: 01/09/2024 03:48:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2023 and conducted by Evaluator Warren Birks

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20231011120307

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198005944
ADMINISTRATOR:	JENNIFER HOLLANDSWORTH		FACILITY TYPE:	850
ADDRESS:	5251 E. LAS LOMAS		TELEPHONE:	(562) 961-8882
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90815
CAPACITY:	117	CENSUS: 80	DATE:	01/09/2024
		UNANNOUNCED	TIME BEGAN:	01:55 PM
MET WITH:	Monica Gonzalez		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Facility bathroom is hazardous leading to a child sustaining an injury.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Warren Birks conducted an unannounced complaint inspection to deliver findings for the above allegation. LPA met with Director Moonica Gonzalez who provided assistance during the investigation.

During the course of the investigation, LPA conducted interviews with three staff (including visiting Director) and five children (including child who sustained minor injury). LPA also reviewed an October 10, 2023 incident report regarding an injury that occurred in the pre-k restroom. LPA also inspected the restroom for hazards on multiple occassions. Based on interviews and observations, the allegation: Facility bathroom is hazardous leading to a child sustaining an injury is unsubstaintiated. LPA received no disclosure indicating that a hazardous restroom lead to child #1 being injured. However, LPA could not say the restroom was completely free of hazards (as even a small toilet step stool could be a hazardous under certain conditions). LPA informed staff that the most practical way to reduce injuries is by providing adequate supervision. Note: LPA adressed supervision on a Case Management Report. CONTINUED...

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20231011120307

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198005944
	VISIT DATE: 01/09/2024

NARRATIVE

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Note: LPA received staff disclosure indicating the restroom did not have water on the floor and the floor was not slippery when child #1 was injured (Staff only mentioned the possibility of the floor being slippery if water was on the floor). Note: There was no disclosure regarding a slippery floor or water on the floor.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, at this time the allegation is Unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. This report along with a copy of the appeal rights was provided. Exit interview was conducted with Director Monica Gonzalez

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2024

LIC9099 (FAS) - (06/04)

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