198005944-5-25-2022-54-CC-KCHS-CGFVBL-20220718161740

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198005944
Report Date: 05/25/2022
Date Signed: 05/25/2022 04:38:58 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/27/2022 and conducted by Evaluator Warren Birks

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20220427103157

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198005944
ADMINISTRATOR:	BERNICE GONZALEZ		FACILITY TYPE:	850
ADDRESS:	5251 E. LAS LOMAS		TELEPHONE:	(562) 961-8882
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90815
CAPACITY:	105	CENSUS: 60	DATE:	05/25/2022
		UNANNOUNCED	TIME BEGAN:	02:56 PM
MET WITH:	Regina Ramirez		TIME COMPLETED:	04:50 PM

ALLEGATION(S):

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Licensee failed to provide adequate supervision resulting in child being bullied by another child
Licensee did not notify parent of incident resulting in injury

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Warren Birks conducted an unannounced complaint inspection to deliver findings for the above allegations. LPA met with Director Regina Ramirez who helped with the investigation.

During the course of the investigation, LPA reviewed incident reports and a medical report. LPA also conducted interviews with staff #1, staff #2, five children, the Director and adults involved with the program. LPA received no corroborating disclosures (regarding staff failing to provide inadequate supervision resulting in a child being bullied by another child). Staff indicated they viewed child conflicts in the classroom as minor incidents that were addressed in the classroom by the teacher and Director. LPA received disclosures from children and staff that staff made efforts to address and prevent minor child altercations.

In regards to the Licensee not notifying parent of incident resulting in injury: LPA received a photo of a bump and/or blister like injury to child #1. However it could not be determined how this injury occurred. The Director indicated that she observed a blister on child #1's forehead and addressed it with parent verbally

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 05/25/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20220427103157

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198005944
	VISIT DATE: 05/25/2022

NARRATIVE

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and a medical report was provided by parent to the facility. Director Ramirez indicated that the medical report did not indicate that child #1 had an injury that correlated to something that happened at the school. LPA reviewed the medical report and observed no information indicating the blister/bump occurred at the school.

Director Ramirez indicated if she was made aware of any injury/incident (that happened at the school) she would report it to parents and Licensing (depending on the severity of the incident). LPA received no other disclosures of any other reportable injury. LPA also received no other information to substantiate the allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, at this time the allegations are Unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Appeal Rights provided and explained.

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 05/25/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2022

LIC9099 (FAS) - (06/04)

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