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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 198005945
Report Date: 08/28/2019
Date Signed: 08/28/2019 11:47:43 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198005945
ADMINISTRATOR:BERNICE GONZALEZFACILITY TYPE:
830
ADDRESS:5251 E. LAS LOMASTELEPHONE:
(562) 961-8882
CITY:LONG BEACHSTATE: CAZIP CODE:
90815
CAPACITY:56CENSUS: 0DATE:
08/28/2019
TYPE OF VISIT:OfficeANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Kim Kluge, Charlotte Deschenes, Indrea GreerTIME COMPLETED:
11:40 AM
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An informal office meeting was conducted on this date with Quality Advisor Kim Kluge, District Leader Charlotte Deschenes, Acting Director Indrea Greer. In attendance was Licensing Program Analyst, Timothy Fields and Licensing Program Manager Trevino Cochran.

The purpose of the informal meeting was to discuss the following items:
  1. Staff-Infant Ratio
  2. Food Service

The following was discussed with the KinderCare Leadership:

Extra staff was hired in February of 2019 to correct the ratio issue. Training conducted on 7/29/19 consisted of Title 22 Regulation. KinderCare implemented "Site and Sound" which required staff to provide physical and visual supervision at all times. Staff must always be in position where they can hear the children. Videos on supervision and ratio was presented. Phone system along with an intercom was implemented to ensure communication between all staff. Staff is now required to call for assistance when there is eleventh child in the classroom to ensure the correct ratio is in place when parents drop off their children unexpectedly. Ratios were posted in each classroom to ensure staff is in compliance.

KinderCare has implemented a process called "Bench Strength." This process will ensure there is a director ready to step in place if the current director transitions out. Better communication with parents has been addressed. Conferences with parents have been conducted to address their concerns and making them aware of new management and assuring parents stay informed. Emailed memos are sent to all parents to ensure all information is distributed equally.
SUPERVISOR'S NAME: Trevino CochranTELEPHONE: (323) 981-3350
LICENSING EVALUATOR NAME: Timothy FieldsTELEPHONE: (323) 981-3431
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC809 (FAS) - (06/04)
Page: 1 of 2
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198005945
VISIT DATE: 08/28/2019
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KinderCare was advised of the following:

1. It there responsibility to know & understand the requirements of Title 22 Regulations.

2. Facility must be in compliance at all times.


3. KinderCare will be placed on increased monitored inspection for 18 months.
4. Advised to check the Child Care Licensing web site at www.ccld.ca.gov for quarterly updates, forms and regulations.
5. Licensing staff discussed possible quarterly meeting with KinderCare leadership, Child Care Advocate, and Licensing Program Management.


Exit interview conducted with Quality Advisor Kim Kluge, District Leader Charlotte Deschenes, Acting Director Indrea Greer. KinderCare Leadership is in agreement with the above. A copy of this report was provided.
SUPERVISOR'S NAME: Trevino CochranTELEPHONE: (323) 981-3350
LICENSING EVALUATOR NAME: Timothy FieldsTELEPHONE: (323) 981-3431
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2019
LIC809 (FAS) - (06/04)
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