<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198006250
Report Date: 07/01/2022
Date Signed: 07/01/2022 01:56:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/15/2022 and conducted by Evaluator Steven Tung
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20220415075650
FACILITY NAME:ORTEGA FAMILY CHILD CAREFACILITY NUMBER:
198006250
ADMINISTRATOR:ORTEGA, CHARLENEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(626) 966-9353
CITY:COVINASTATE: CAZIP CODE:
91722
CAPACITY:14CENSUS: 8DATE:
07/01/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Charlene Ortega - LicenseeTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Children are taken out to run errands with Licensee without parent's consent.
Children restrained in chairs.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Steven Tung and Roxana Lopez conducted a Complaint Investigation on 07/01/2022. Risk assessment was conducted upon entry and appropriate PPE was used. The purpose of this visit is to provide findings of the complaint investigation which was received on 04/15/2022. LPAs met with Licensee to whom the purpose of the inspection was announced. A tour of the facility was given - census was taken.

Throughout the course of the investigation, interviews were conducted with reporting party, staff, children, and parents. LPAs also reviewed and obtained copies of children’s roster, children’s records, incident reports, and pictures.

Page 1
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Steven Tung
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20220415075650
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ORTEGA FAMILY CHILD CARE
FACILITY NUMBER: 198006250
VISIT DATE: 07/01/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Per the initial follow-up with the reporting party, additional allegations were reported that children are taken out to run errands with Licensee without parent’s consent and that children were being restrained in chairs.

Regarding the additional allegation that children are taken out to run errands with Licensee without Parents’ consent, LPA reviewed pertinent documents and determined the Licensee had taken children out to run errands to a non-program related site without the consent of parents.

Regarding the additional allegation that children were being restrained in chairs, LPAs observed 2 children restrained with buckles in small wooden chairs during the initial complaint visit. The 2 children were not eating. During interviews, Child #1 (C1) disclosed that some children wear seatbelts for activities because they can “unbuckle themselves and run around.” C1 also disclosed that upon the children leaving their seats, the Licensee “takes the children back to their seat and buckles them up.”

This agency has investigated the additional allegations that children are taken out to run errands with Licensee without parent’s consent and that children were being restrained in chairs. Based on LPA’s observations, interviews, and records review, the preponderance of the evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. The deficiency cited and the advisory note given is documented on the LIC 9099-D and the LIC 9102 respectively.

Page 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Steven Tung
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20220415075650
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ORTEGA FAMILY CHILD CARE
FACILITY NUMBER: 198006250
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/01/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/05/2022
Section Cited
CCR
102423(a)
1
2
3
4
5
6
7
(a) Each child receiving services... shall have certain rights that shall not be waived or abridged by the licensee...

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Licensee will watch and review the children's personal rights training video from https://ccld.childcarevideos.org/ and submit a document to LPA on what was learned from the personal
8
9
10
11
12
13
14
Based on observation, the licensee did not comply with the section cited above as LPAs observed 2 children restrained in chairs and conducted interviews disclosed that children are restrained in chairs when not eating which poses/posed a immediate health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
 rights training videos by POC due date. Licensee will also remove the buckles from the chairs and submit photos as proof to LPA by POC due date.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Steven Tung
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3