198006250-9-16-2021-33-CC-BVON-C7GR8E-20211004124745

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198006250
Report Date: 09/16/2021
Date Signed: 09/16/2021 04:26:38 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2021 and conducted by Evaluator Thelma Razo

COMPLAINT CONTROL NUMBER: 33-CC-20210811125112

FACILITY NAME:	ORTEGA FAMILY CHILD CARE		FACILITY NUMBER:	198006250
ADMINISTRATOR:	ORTEGA, CHARLENE		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(626) 966-9353
CITY:	COVINA	STATE: CA	ZIP CODE:	91722
CAPACITY:	14	CENSUS:	DATE:	09/16/2021
		UNANNOUNCED	TIME BEGAN:	01:32 PM
MET WITH:	Charlene Ortega, Licensee		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff failed to intervene in inappropriate interactions between day care children
Provider inappropriately disciplined day care child
Daycare being bullied by other daycare children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thelma Razo conducted a subsequent complaint visit to deliver findings on the above mentioned allegations. LPA met with Licensee Charlene Ortega and stated the purpose of the visit.
On 8/18/2021, LPA held an Initial 10-Day Visit - toured the facility, interviewed Licensee, 2 staff, and 4 children. LPA obtained children's and staff roster, and Parent Policy Handbook. On 9/3/2021, LPA interviewed 4 parents over the phone. On 9/7/2021, LPA contacted LA County Child Protection Hotline. Reporting party was interviewed prior to the initial on site investigation. Subject child was no longer enrolled to the day care and was not interviewed due to parent declined.

ALLEGATION #1: Staff failed to intervene in inappropriate interactions between day care children
Specifically, it was alleged that Child #1 (C1) showed C1's bottom to Child #2 (C2), then asked C2 to show posterior which C2 refused.
On 8/11/2021, Licensee Charlene Ortega called Licensingto report an unusual incident involving C1 and C2. She reported that C2 told a teacher on 8/9/2021 that C1 was showing bottom to C2 in a dream. Licensee also stated she completed a Suspected Child Abuse Report on 8/10/2021 (copy was provided to LPA)
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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Thelma Razo	TELEPHONE: (323) 981-3387
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20210811125112

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ORTEGA FAMILY CHILD CARE	FACILITY NUMBER: 198006250
	VISIT DATE: 09/16/2021

NARRATIVE

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and contacted LA County Child Protection Hotline. LPA verified with Child Protection Hot line that there was no open referral, case or investigation for C2.
Various interviews have indicated that no one has witnessed any inappropriate act between day care children. According to Licensee and staff, children are always supervised and never left alone. There were no disclosure that there was inappropriate interactions that occurred on the premises. During the facility tour on 8/18/2021, LPA observed children in two separate rooms each with staff present. Based on the information gathered, interviews and observation, there were no evidence to validate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated

ALLEGATION #2: Provider inappropriately disciplined day care child
Specifically, C2 was placed on a time out after reporting an inappropriate incident. According to Licensee and staff, when a child misbehave, they redirect and sit by the child to calm the child down. Per Licensee, she has a protocol written on the Parent Policy Handbook. LPA reviewed the handbook and it indicated that there is no corporal punishment allowed. However, if misbehavior occurs, the following actions will be applied: 1. verbal warning, 2. written warning which must be signed by child and parent, 3. suspension from program, 4. expulsion from he program. Per Licensee, she has never expelled any child. There were no disclosures that provider inappropriately disciplined a child in care. Based on interviews, observation and record review, there were no supporting evidence to validate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated

ALLEGATION #3 Daycare being bullied by other daycare children
Specifically, a child called another child names. Various interviews have indicated that they have not heard a child using inappropriate word to another child. There were no disclosures that a child called another child names. Based on the information gathered, interviews and observation, there were no evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Thelma Razo	TELEPHONE: (323) 981-3387
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2021

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20210811125112

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ORTEGA FAMILY CHILD CARE	FACILITY NUMBER: 198006250
	VISIT DATE: 09/16/2021

NARRATIVE

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No deficiencies were cited per California Code of Regulation Title 22 Division 12 during this visit.

The notice of site visit was posted where the parent/guardian of children enter and exit the facility. This notice shall remain posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty.
Exit interview conducted with the Licensee during which appeal rights were explained. A copy of the Appeal Rights (LIC9058) and this report were provided.

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Thelma Razo	TELEPHONE: (323) 981-3387
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2021

LIC9099 (FAS) - (06/04)

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