198006250-7-1-2022-33-CC-BVON-CGHUE3-20220720153022

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198006250
Report Date: 07/01/2022
Date Signed: 07/01/2022 01:59:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/15/2022 and conducted by Evaluator Steven Tung

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20220415075650

FACILITY NAME:	ORTEGA FAMILY CHILD CARE		FACILITY NUMBER:	198006250
ADMINISTRATOR:	ORTEGA, CHARLENE		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(626) 966-9353
CITY:	COVINA	STATE: CA	ZIP CODE:	91722
CAPACITY:	14	CENSUS: 8	DATE:	07/01/2022
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Charlene Ortega - Licensee		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Daycare children sustained unexplained injuries while in care.
Licensee is not allowing daycare children's parents inside facility.
Child is left in a room by herself for 30 minutes.

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted by Licensing Program Analysts (LPAs) Steven Tung and Roxana Lopez on 07/01//2022. A risk assessment was conducted and appropriate PPE was used. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 04/15/2022. LPAs met with Licensee to whom the purpose of the inspection was announced. Census was taken.

Throughout the course of the investigation, interviews were conducted with staff, children, and parents. LPA also reviewed and obtained copies of children’s roster, children’s records, and pictures.

Complaint alleges that daycare children sustained unexplained injuries while in care. Complaint also alleges that Licensee is not allowing daycare children’s parents inside the facility and that child is left in a room by herself for 30 minutes.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Steven Tung	TELEPHONE: 323-981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 07/01/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20220415075650

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ORTEGA FAMILY CHILD CARE	FACILITY NUMBER: 198006250
	VISIT DATE: 07/01/2022

NARRATIVE

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LPA obtained additional details regarding allegations during interview with the complainant. Child #5 (C5) stated C5 did not know how C5 received bruises when questioned by complainant. Complainant stated that Licensee informed complainant that C5 instigates fights at day care. Complainant provided photos of alleged injuries sustained by Child #3 (C3) and C5. There were no clear indications of injuries in the photos provided by the complainant.

Regarding allegation #1 Daycare children sustained unexplained injuries while in care, LPA conducted interviews with the complainant, children attending the facility, staff, and parents. Child #1 (C1) stated they twisted their ankle running in the backyard. The other children interviewed did not disclose that they received any injuries at the facility. The staff interviewed disclosed that they were not aware of any injuries at the facility. During parent interviews, statements corroborated that they do not have any concerns with the facility and that their children enjoy attending the daycare.

Regarding allegation #3 Licensee is not allowing daycare children’s parents inside facility, LPA conducted interviews with parents and staff. During parent interviews, statements corroborated that they have not asked to go into the home when picking up their children. Staff #1 (S1) stated that “Parents sign outside because of COVID parents are not coming inside unless its needed.” S1 also stated that if there was a parent who requested to come inside the facility they should be able to. Licensee stated “if a parent asked to come in, they are allowed in.”

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Steven Tung	TELEPHONE: 323-981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 07/01/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20220415075650

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ORTEGA FAMILY CHILD CARE	FACILITY NUMBER: 198006250
	VISIT DATE: 07/01/2022

NARRATIVE

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Regarding the additional allegation Licensee placed a child in a room alone for 30 minutes, LPA conducted interviews with children and staff. C3 stated that C3 sits on a chair in a room in the back when she is screaming or crying. When asked if C3 is in the room alone, C3 stated, “No, there’s a teacher with me.” C1’s statement was consistent with C3’s, stating, “[The Teachers] take them to the back room for them to calm down. They stay inside the room with them.” S1’s statement corroborates with C1 and C3’s, stating, “we take them to a room to calm them down but we stay there.”

This agency has investigated the complaint alleging day care children sustained unexplained injuries while in care, Licensee is not allowing daycare children’s parents inside facility, and child is left in a room by herself for 30 minutes. Based upon the evidence as presented above, the allegations have been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegations are unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. An exit interview was conducted with Licensee Charlene Ortega.

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Steven Tung	TELEPHONE: 323-981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 07/01/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022

LIC9099 (FAS) - (06/04)

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