198006555-9-4-2025-33-CC-BVON-DLU3GW-20250924181501

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198006555
Report Date: 09/04/2025
Date Signed: 09/04/2025 03:46:06 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2025 and conducted by Evaluator Staicy Perry

COMPLAINT CONTROL NUMBER: 33-CC-20250829105944

FACILITY NAME:	HILLCREST HEAD START/GARVEY SCHOOL DISTRICT		FACILITY NUMBER:	198006555
ADMINISTRATOR:	ROBIN LIBBY		FACILITY TYPE:	850
ADDRESS:	795 PEPPER STREET		TELEPHONE:	(626) 927-5891
CITY:	MONTEREY PARK	STATE: CA	ZIP CODE:	91755
CAPACITY:	30	CENSUS: 28	DATE:	09/04/2025
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Erika Vega, Program Manager		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Personal Rights- children are not given the opportunity to nap/rest
Record Keeping- facility does not have a daily schedule available
Physical Plant- classroom is not clean

INVESTIGATION FINDINGS:

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On Thursday, September 4, 2025, Licensing Program Analyst (LPA) Staicy Perry conducted an unannounced complaint investigation at the facility listed above to deliver findings regarding the allegations listed below. Upon arrival, LPA met with Erika Vega, Program Manager to whom the purpose of the visit was explained. LPA observed 28 children in care with 6 staff present at the time of inspection.

During the course of the investigation, LPA Perry conducted staff, children and parent interviews, reviewed facility records, including but not limited to the children’s roster, Personnel report, and other relevant documentation.

Allegation #1: Children are not given the opportunity to nap or rest.

The RP alleged, “Children have not been given nap or quiet time for the past three days.”

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250829105944

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HILLCREST HEAD START/GARVEY SCHOOL DISTRICT	FACILITY NUMBER: 198006555
	VISIT DATE: 09/04/2025

NARRATIVE

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LPA Perry conducted interviews with parents of enrolled children. No disclosures or concerns were made regarding the allegation.

LPA Perry conducted child interviews. Child #1, Child #3, and Child #4 stated that some children nap while others do not, and that quiet activities are provided for those who choose not to nap.

Staff interviews confirmed nap/rest time is part of the daily schedule, children are not forced to nap, and quiet activities are provided for non-nappers.

LPA reviewed the posted daily schedule which designated rest time from 12:20 a.m. to 1:15 p.m. During observation, some children napped while others engaged in quiet activities.

Allegation #2: Facility does not have a daily schedule available.

The RP alleged, “There is no schedule posted for the facility to follow. I had to ask about the curriculum, but nothing was provided to parents. When I asked teachers what the children were learning, I was told the topic of the week but I wanted a clearer structure.”

LPA conducted parent interviews and no disclosures were made pertaining to the allegation above. Parents reported seeing a daily schedule posted in the classrooms.

LPA conducted child interviews and no disclosures were made pertaining to the allegation above.

LPA conducted staff interviews. All staff interviews revealed that daily schedules have been posted in each classroom since the first day of school, 8/21/2025. Staff stated the schedules are posted along with other required postings on the licensing board, in an area visible to parents.

LPA observed daily schedules posted in each classroom and verified they outlined rest, meals, and activities in compliance with Title 22. Weekly curriculum plans were also available and reviewed by LPA and are available for parents.

Allegation #3: Classroom is not clean.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 33-CC-20250829105944

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HILLCREST HEAD START/GARVEY SCHOOL DISTRICT	FACILITY NUMBER: 198006555
	VISIT DATE: 09/04/2025

NARRATIVE

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The RP alleged, “There were boxes all over the classroom, the classroom was dirty, and the outside playground was dusty.”

LPA conducted parent interviews and no concerns or disclosures were made regarding this allegation.

LPA conducted child interviews and no disclosures were made regarding the above allegation.

Staff interviews revealed that classrooms are cleaned throughout the day by staff and at the end of the day by custodial staff provided by Garvey School District. S#1 stated that there was a couple of boxes off to the side in the yard in which had work orders for the items to be assembled.

During observations, LPA found classrooms to be clean. Tables and chairs were sanitized before and after use. Carpets were free of stains, toys and materials were clean, restrooms were sanitary and in working condition, and the playground was safe and free of hazards. LPA Perry did not observe any boxes inside or outside of the facility. LPA Perry did observe tables and chairs for the amount of children enrolled.

Based on LPA’s observations, interviews with staff, children, and parents, and review of records, there is no evidence to support the allegation 1, Children are not given the opportunity to nap or rest, allegation 2, Facility does not have a daily schedule available and allegation 3, classroom is not clean. Therefore, these allegations are determined to be UNSUBSTANTIATED, meaning the allegation may have occurred, or is valid, but the preponderance of evidence does not prove the violation occurred.

At this time, no deficiencies are being cited in accordance with Title 22 Regulations.

An exit interview was conducted with Erika Vega, Program Manager. A copy of this report, appeal rights, and a Notice of Site Visit were provided. The Notice of Site Visit must remain posted for 30 consecutive days.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025

LIC9099 (FAS) - (06/04)

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