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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198007023
Report Date: 07/01/2025
Date Signed: 07/01/2025 09:43:45 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2025 and conducted by Evaluator Andrea Carter
COMPLAINT CONTROL NUMBER: 54-CC-20250327105304
FACILITY NAME:GALVEZ FAMILY CHILD CAREFACILITY NUMBER:
198007023
ADMINISTRATOR:GALVEZ, CAROLFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 229-2355
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:14CENSUS: 7DATE:
07/01/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Carol GalvezTIME COMPLETED:
09:45 AM
ALLEGATION(S):
1
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7
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9
LIcensee did not provide adequate supervision to children in care
Licensee speak inappropriately to children in care
INVESTIGATION FINDINGS:
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2
3
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5
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7
8
9
10
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13
On July 01, 2025, at 9:00 AM Licensing Program Analyst (LPA) A. Carter conducted an unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry to facility by licensee Carol Galvez. There were 7 children present and 3 staff.
During the investigation LPA made observations, conducted interviews, and obtained records. Information gathered through interviews with Licensee and witnesses did not corroborate the reporting party’s (RP) concerns and attempts to get more information from the RP were unsuccessful. Parents expressed satisfaction with the childcare services provided, confirmed they had no concerns about supervision, and felt their children were safe. All staff corroborated that children are continuously supervised both indoors and outdoors. Witnesses denied ever hearing the licensee speak inappropriately to children or tell them to stop crying. Children stated they feel safe and are always supervised. LPA did not observe any concerning behaviors during multiple visits, therefore the allegation are Unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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