198007267-11-2-2021-54-CC-VCOK-C8US8H-20211117123906

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198007267
Report Date: 11/02/2021
Date Signed: 11/02/2021 02:27:27 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2021 and conducted by Evaluator Jeanette Estrada

COMPLAINT CONTROL NUMBER: 54-CC-20210809085734

FACILITY NAME:	TEJENA FAMILY CHILD CARE		FACILITY NUMBER:	198007267
ADMINISTRATOR:	TEJENA, AURA & CARLOS		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(323) 277-9964
CITY:	MAYWOOD	STATE: CA	ZIP CODE:	90270
CAPACITY:	14	CENSUS: 5	DATE:	11/02/2021
		UNANNOUNCED	TIME BEGAN:	02:05 PM
MET WITH:	Licensee-Aura Tejena		TIME COMPLETED:	02:35 PM

ALLEGATION(S):

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Licensee hit day care child
Licensee used inappropriate forms of punishment
Licensee did not treat day care children equally

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced complaint inspection to the above facility. LPA met with Licensee, Aura Tejena for the purpose of delivering the findings for the allegations above. At the time of arrival there were 5 children present with 1 staff.

Per the complaint, the allegations occurred in 2017. During the investigation, interviews were conducted with both Licensees, 1 former staff, currently enrolled children and parents of currently enrolled children. LPA attempted to interview former parents of children who attended during the same time but was unable to due to not having current contact information. Of the current parents interviewed, Parents #3, #4, #7 and #8 also had children enrolled in 2017. No disclosures were made by staff, children, or parents indicating that the allegations above have occurred.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3828
LICENSING EVALUATOR NAME: Jeanette Estrada	TELEPHONE: (323) 229-6521
LICENSING EVALUATOR SIGNATURE:	DATE: 11/02/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20210809085734

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: TEJENA FAMILY CHILD CARE	FACILITY NUMBER: 198007267
	VISIT DATE: 11/02/2021

NARRATIVE

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Although it was confirmed that Child 1 attended in 2017, interviews conducted did not corroborate the allegations Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Aura Tejena, Licensee, including, but not limited to Appeal Procedures, Site Visit and Initial Appeal Rights.

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3828
LICENSING EVALUATOR NAME: Jeanette Estrada	TELEPHONE: (323) 229-6521
LICENSING EVALUATOR SIGNATURE:	DATE: 11/02/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2021

LIC9099 (FAS) - (06/04)

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