198008241-2-8-2024-33-CC-BVON-D2GNJP-20240215093042

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198008241
Report Date: 02/08/2024
Date Signed: 02/08/2024 04:55:15 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/16/2023 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20231116092053

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198008241
ADMINISTRATOR:	MARICRUZ FLORES		FACILITY TYPE:	840
ADDRESS:	10704 SCOTT AVE.		TELEPHONE:	(562) 947-7100
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90604
CAPACITY:	30	CENSUS: 21	DATE:	02/08/2024
		UNANNOUNCED	TIME BEGAN:	04:00 PM
MET WITH:	Director, Maricruz Flores		TIME COMPLETED:	05:30 PM

ALLEGATION(S):

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Staff yelled at daycare child

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Lilli Babcock and Jessica Hopkins-Hernandez conducted an unannounced complaint inspection to deliver findings for the above allegation. A COVID risk assessment was conducted upon entry. LPAs met with Director, Maricruz Flores, to whom the reason for the visit was explained. Director guided LPAs on a tour of the facility. LPAs observed twenty-one (21) children and
three (3) staff present at the facility during this inspection.

During this investigation LPAs conducted interviews with Director, four (4) staff, six (6) children, and three (3) day care parents. LPA also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040) and Personnel Report (LIC 500).

Allegation: Staff yelled at daycare child

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Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 02/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20231116092053

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198008241
	VISIT DATE: 02/08/2024

NARRATIVE

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Complaint alleges teacher, Staff #2 (S2), yelled at Child #3 (C3). During interviews conducted with
children in care, C3 confirmed that S2 had yelled at them, and that when S2 yelled at them, it made them feel mad. Child #4 also stated they observed S2 yell at C3 by “screaming with a yell”. Staff interviewed stated they have never witnessed or been told of any staff at the facility yelling at a child. Parents interviewed did not disclose their child had been yelled at by staff.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, are being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Director, Maricruz Flores.

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 02/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2024

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20231116092053

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198008241
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 02/08/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 02/29/2024 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	101223 Personal Rights(a)The licensee shall ensure that each child is accorded the following personal rights:...(3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...	1 2 3 4 5 6 7	Director stated they have a training on 2/19/24 and Director will go over children's personal rights. Director will email a copy of the training agenda to LPA after the training is completed.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by: Based on interviews, the licensee did not comply with the section cited above in 1 out of 1 interactions where staff yelled at a child, which poses/posed a potential health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 02/08/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2024

LIC9099 (FAS) - (06/04)

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