198009062-11-22-2022-58-CC-RRAS-CMDV4E-20221223150613

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198009062
Report Date: 11/22/2022
Date Signed: 11/22/2022 02:38:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/10/2022 and conducted by Evaluator Sabrina Martinez

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20221010163717

FACILITY NAME:	BURBANK EDUCARE PRESCHOOL		FACILITY NUMBER:	198009062
ADMINISTRATOR:	MARY OLIVELLE		FACILITY TYPE:	850
ADDRESS:	1709 W VICTORY BLVD		TELEPHONE:	(818) 845-1833
CITY:	BURBANK	STATE: CA	ZIP CODE:	91506
CAPACITY:	35	CENSUS: 24	DATE:	11/22/2022
		UNANNOUNCED	TIME BEGAN:	01:40 PM
MET WITH:	Director Marie Olivelle		TIME COMPLETED:	02:40 PM

ALLEGATION(S):

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Allegation #1: Facility staff handled child in a rough manner
Allegation #2: Facility staff yelled at child in care

INVESTIGATION FINDINGS:

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On 11/22/2022, Licensing Program Analyst (LPA) Sabrina Martinez arrived at Burbank Educare Preschool for the purpose of delivering the investigation findings. LPA also wore a face mask throughout the duration of the visit. LPA met with Director Marie Olivelle and discussed the purpose of the visit. LPA observed 24 children at the time of this inspection.

On 10/20/2022, the Department received the allegations that facility staff handled child in a rough manner and facility staff yelled at child in care.

On 10/17/2022, LPA Sabrina Martinez conducted a site visit and obtained a copy of the Child Care Facility Roster (LIC 9040). LPA also conducted an interview with Director Marie Olivelle and reviewed Director's records. Director denied the allegations and claims that she is never alone with a child or children. Director stated that there’s always two teachers supervising the children at the facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Rita Ramos	TELEPHONE: (424) 301-3061
LICENSING EVALUATOR NAME: Sabrina Martinez	TELEPHONE: (424) 301-3059
LICENSING EVALUATOR SIGNATURE:	DATE: 11/22/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20221010163717

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BURBANK EDUCARE PRESCHOOL	FACILITY NUMBER: 198009062
	VISIT DATE: 11/22/2022

NARRATIVE

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On 11/16/2022, LPA conducted a subsequent visit and conducted interviews with (4) facility staff and (6) day care children. Facility staff reported that they have never witnessed Director or other staff members handle a child in a rough manner or yell at day care child. Facility staff also stated that children who exhibit challenging behaviors are encouraged to calm down and redirected to do other activities. Children in care are reporting that they like their teachers, staff do not yell at them, and like going to school.

On 11/21/2022, LPA also conducted an interview with (2) day care parents. Parents are reporting that their children like the childcare center and have not complained about their teachers. Parents are reporting that they like the teachers and do not have any concerns.

Based on interviews conducted with Director Marie Olivelle, (4) staff members, (6) day care children, and (2) day care parents and review of the email correspondence between Director and parent and (4) staff declarations, the complaint is found to be unsubstantiated. Unsubstantiated means that the allegations may have happened or is valid; however, there is not a preponderance of evidence to prove the above alleged violations did or did not occur.

Exit Interview was conducted, and a copy of the report was provided to Director Marie Olivelle. Appeal rights were reviewed and provided.

SUPERVISOR'S NAME: Rita Ramos	TELEPHONE: (424) 301-3061
LICENSING EVALUATOR NAME: Sabrina Martinez	TELEPHONE: (424) 301-3059
LICENSING EVALUATOR SIGNATURE:	DATE: 11/22/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2022

LIC9099 (FAS) - (06/04)

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