198009943-10-18-2023-33-CC-ACHO-CX6PFW-20231101111725

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198009943
Report Date: 10/18/2023
Date Signed: 10/18/2023 12:56:12 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2023 and conducted by Evaluator Jennifer Hua

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20230801141904

FACILITY NAME:	TOWNE & COUNTY PRESCHOOL & INFANT CENTER AT AQMD		FACILITY NUMBER:	198009943
ADMINISTRATOR:	GINA NICASTRO		FACILITY TYPE:	850
ADDRESS:	21805 E. COPLEY DR.		TELEPHONE:	(909) 861-9025
CITY:	DIAMOND BAR	STATE: CA	ZIP CODE:	91765
CAPACITY:	76	CENSUS: 35	DATE:	10/18/2023
		UNANNOUNCED	TIME BEGAN:	08:21 AM
MET WITH:	Gina Nicastro		TIME COMPLETED:	08:50 AM

ALLEGATION(S):

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Day care child sustained unexplained bruising

INVESTIGATION FINDINGS:

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This complaint inspection was conducted by Licensing Program Analyst (LPA) Jennifer Hua who met with Director Gina Nicastro for the purpose of providing the finding for the above pending allegation. A Covid-19 risk assessment was conducted.

During the course of the investigation, interviews were conducted with the director, day-care staff, law enforcement, parent and reporting party (RP). Child mentioned was not interviewed due to their young age. Pictures of the injuries were provided for review.

It was alleged that bruises sustained by the child were not consistent with what was reported by the staff. According to a medical report, doctors were not able to make a definite determination on how the bruises on the arms occurred. A copy of the police report did not disclose a crime and the case was closed.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ana Chico	TELEPHONE: (323) 981-3374
LICENSING EVALUATOR NAME: Jennifer Hua	TELEPHONE: (323) 981-3375
LICENSING EVALUATOR SIGNATURE:	DATE: 10/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230801141904

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TOWNE & COUNTY PRESCHOOL & INFANT CENTER AT AQMD	FACILITY NUMBER: 198009943
	VISIT DATE: 10/18/2023

NARRATIVE

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According to the director, she was not at the facility at the time of the incident. However, staff called her as soon as it happened. According to the staff mentioned, child was playing with a child size shopping cart. Staff asked child to stop running as staff did not want child to trip or run into someone. According to staff, child proceeded to run with the cart again. While doing so, child caught the wheel on the cart on the carpet, stopped abruptly and while trying to catch himself, fell and hit the bookshelf. Staff reported that child fell on bookshelf and was not crying. Staff stated that child was taken to the bathroom to inspect his arms after bruises were observed. No other staff witnessed the incident. Parent was notified and the facility reported the incident to licensing.

Based on the above, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview conducted with the director. Copy of report provided and Notice of Site Visit provided and shall be posted for 30 days in an area accessible for review.

SUPERVISOR'S NAME: Ana Chico	TELEPHONE: (323) 981-3374
LICENSING EVALUATOR NAME: Jennifer Hua	TELEPHONE: (323) 981-3375
LICENSING EVALUATOR SIGNATURE:	DATE: 10/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2023

LIC9099 (FAS) - (06/04)

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