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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198010308
Report Date: 07/29/2021
Date Signed: 07/29/2021 05:46:22 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2021 and conducted by Evaluator Mireya Garcia
COMPLAINT CONTROL NUMBER: 33-CC-20210520112650
FACILITY NAME:READY SET GROWFACILITY NUMBER:
198010308
ADMINISTRATOR:RFACILITY TYPE:
840
ADDRESS:525 S. STEWART DR.TELEPHONE:
(626) 339-3850
CITY:COVINASTATE: CAZIP CODE:
91723
CAPACITY:54CENSUS: 0DATE:
07/29/2021
UNANNOUNCEDTIME BEGAN:
04:40 PM
MET WITH:Site Supervisor, Alicia FlroesTIME COMPLETED:
05:26 PM
ALLEGATION(S):
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Children left unsupervised in restroom.
Director is rarely available.
INVESTIGATION FINDINGS:
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On July 29, 2021 at 4:40 p.m., Licensing Program Analyst (LPA) Mireya García, contacted facility and spoke to Site Supervisor, Alicia Flores via telephone due to COVID-19 and precautionary measures in order to provide the findings of the Complaint investigation. At 4:41 p.m., the call was transferred into a FaceTime tele-inspection. LPA García discussed the purpose of the call. During this tele-inspection the Site Supervisor took this LPA on a virtual tour of the facility. There were no school-age children observed to be present at the facility during this tele-inspection.

Information provided by the complainant alleges that children left unsupervised in the restroom and Director is rarely available.

During this investigation LPA García obtained; documents and conducted interviews with Director and five (5) daycare Staff.
REPORT CONTINUES ON NEXT PAGE 1 OF 3.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Mireya GarciaTELEPHONE: (323) 981-3390
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20210520112650
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010308
VISIT DATE: 07/29/2021
NARRATIVE
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Pertaining to the allegation of children left unsupervised in the restroom, interviews conducted with Staff determined an incident occurred in May where a child alleges another child kissed them while in the restroom. Statements from staff confirm that incident took place at the facility. Staff providing care and supervision disclosed being in a separate area of the classroom with the preschool age children while the school age children were left alone without supervision, this poses an immediate health and safety risk to children in care.

Regarding to the allegation of Director is rarely available interview with Director determined that Director is at the site 2-3 times a month. Interview with Site Supervisor confirmed Director is at the site 1-2 times a month. Interviews conducted with three (3) Staff reveal Director does not go to site, unsure of how often Director is at site and has not seen Director at Site since prior to pandemic. In addition, Staff #4 disclosed reaching out to Director via text and not getting response. Per Site Supervisor interview disclosures and staff interviews confirm Site Supervisor is present at the facility 2-3 days a week. In addition, when Director was asked about the facilities physical plant issues observed during her walkthroughs when at the site Director could not give an answer.

Based on LPAs interviews which were conducted, and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiencies are being cited (see attached 9099D).

REPORT CONTINUES ON NEXT PAGE 2 OF 3.
SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Mireya GarciaTELEPHONE: (323) 981-3390
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20210520112650
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010308
VISIT DATE: 07/29/2021
NARRATIVE
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A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). Acknowledgement of Receipt (LIC 9224 form) must be maintained in each child’s file immediately upon receipt from parent. Site Supervisor will be provided with a copy of the Acknowledgement of Receipt of Licensing Reports (LIC 9224) Form (English/Spanish) as an attachment via email.

A Notice of Site Visit was not provided to Site Supervisor, Alicia Flores since a physical inspection was not conducted.

Exit interview was conducted with Site Supervisor, Alicia Flores via tele-inspection, during which Appeal Rights were verbally explained to Site Supervisor. A copy of this report (LIC 9099) has been signed by LPA García. This report, along with a copy of the Appeal Rights (LIC 9058) will be scanned via e-mail to Site Supervisor, who understands that an electronic “Read Receipt” and/or confirmation of receipt of the e-mail confirms receipt of the report and constitutes an electronic signature. The facility representative was provided with the mailing address to the Monterey Park Regional Office (1000 Corporate Center Drive, Suite 200B, Monterey Park, CA 91754) and agrees to send a copy of the signed LIC 9099 reports by email to LPA Garcia and mail originals forms to the office.

END OF REPORT: PAGE 3 OF 3.
SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Mireya GarciaTELEPHONE: (323) 981-3390
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20210520112650
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010308
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/29/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/30/2021
Section Cited
CCR
101229(1)
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101229- Responsibility for Providing Care and Supervision: (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement is not met as evidenced by:
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Per Site Supervisor, she has provide training to all staff in regards to the responsibility for providing care and supervision and will submit the training agenda, materials and staff sign in attendance for the training to LPA Garcia via email by POC due date 07/30/2021, in order to clear this citation.
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LPAs interview disclosure confirmed by staff that incident took place where children were left unsupervised. This poses a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Mireya GarciaTELEPHONE: (323) 981-3390
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20210520112650
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: READY SET GROW
FACILITY NUMBER: 198010308
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/29/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/13/2021
Section Cited
CCR
101215.1(d)
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101215.1- Child Care Center Directors Qualifications and Duties: (d)- The child care center director, or the substitute director as specified in (f) below, shall be on the premises during the hours the center is in operation. This requirement is not met as evidenced by:
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Per Site Supervisor, she and the Director & Head Teacher will take the Step II Operations and Recordkeeping online training https://www.cdss.ca.gov/inforesources/child-care-licensing/how-to-become-licensed/ccc-online-orientations and will submit certificate of completion to LPA Garcia via email by or before 08/13/21 in order to clear this citation.
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LPAs Interview with Director determined that Director is at the site 2-3 times a month. Per Site Supervisor interview disclosures and staff interviews confirm Site Supervisor is present at the facility 2-3 days a week. This poses a potential risk to the health and safety of children in care.
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In addition, Site Supervisor will submit compliance plan declaration to ensure the child care center has a Director or Subsitute Director on the premises during the hours the center is in operation to LPA Garcia on or before POC due date of 08/13/2021.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Mireya GarciaTELEPHONE: (323) 981-3390
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5