198010406-5-16-2023-33-CC-BVON-CS7V4U-20230526160655

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198010406
Report Date: 05/16/2023
Date Signed: 05/16/2023 01:04:00 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/21/2023 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20230321161736

FACILITY NAME:	READY SET GROW		FACILITY NUMBER:	198010406
ADMINISTRATOR:	BERNADETTE GALINDO		FACILITY TYPE:	850
ADDRESS:	6556 BRIGHT AVENUE		TELEPHONE:	(562) 945-6604
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90601
CAPACITY:	54	CENSUS: 33	DATE:	05/16/2023
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Director, Karina Garcia		TIME COMPLETED:	11:40 AM

ALLEGATION(S):

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Staff not provide adequate supervision to children in care
Facility operating out of ratio

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint inspection to deliver findings for the above allegations. A COVID risk assessment was conducted upon entry and appropriate Personal Protective Equipment (PPE) was used. LPA met with Director, Karina Garcia to whom the reason for the visit was explained. Due to a staffing shortage for the day, Director was needed in the Panda Bear classroom to maintain ratio. LPA toured the facility on her own to get a census. LPA observed thirty-three (33) children and four (4) staff present at the facility during this inspection.
During this investigation LPA conducted interviews with Director, six (6) staff, and four (4) day care parents. LPA Babcock also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster, Personnel Report (LIC 500) dated 3/30/23, and Parent Sign In/Out sheets for 3/20/23-3/24/23.

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Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 05/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230321161736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: READY SET GROW	FACILITY NUMBER: 198010406
	VISIT DATE: 05/16/2023

NARRATIVE

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Allegation #1: Staff do not provide adequate supervision to children in care
According to the allegation, staff are not able to visually supervise the entire classroom while standing at the changing table. LPA observed the changing table is in the room behind the main classroom area, in the same area as the children’s restroom.

LPA observed a 48 inch by 43 inch cut-out in the wall between the main classroom and the changing table area, and staff must exit the main classroom’s half door and turn right to enter the room with the changing table.

LPA observed that the staff cannot see the entire classroom when they are changing children at the changing table, as there are several blind spots where children in the classroom cannot be visually supervised by the staff standing next to the changing table. This information was confirmed during staff interviews.

Staff #3 (S3), Staff #5 (S5), Staff #6 (S6), and Staff #7 (S7) stated they are unable to visually supervise all children in the classroom when they are the only staff in the room, and they are changing a child’s diaper. S5 stated, “If the child is sitting down or in the corner, it is a blind spot. I can only see what I can see through that opening”. S6 stated, “If I am by myself, I leave the door open so the kids can get to me. The wall blocks my view, so I constantly must be looking to see if the kids are safe”. When LPA asked if S6 was able to visually supervise all the children while changing a diaper, S6 stated, “I did the best I could, but no, not with the wall there”. S3 and S7 stated they bring the other children in care into the corridor on the other side of the ½ door, where the refrigerator is located when they change a diaper and are the only staff present.

LPA observed that staff would still not be able to supervise children in the corridor as staff would have to look around the doorjamb, next to the wall, behind the changing table to see the children in the corridor. S3 and S7 disclosed that they still cannot provide proper supervision when bringing children into the corridor. S7 stated, “Ya, that wall messes it up”.

Based on LPAs observations, and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, Chapter 1), are being cited on the attached LIC 9099D.

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 05/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2023

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230321161736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: READY SET GROW	FACILITY NUMBER: 198010406
	VISIT DATE: 05/16/2023

NARRATIVE

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Allegation #2 Facility operating out of ratio

According to the allegation, staff are not adhering to the regulation of one teacher caring for no more than 12 children. LPA observed Staff #4 (S4) on 3/30/23 caring for 11 children. A review of S4’s file shows S4 is missing one of the core classes to be qualified as a teacher. Therefore, no qualified teacher was caring for 11 children on 3/30/23 and the class was out of ratio. Similarly, S6 is employed as a teacher but records reviewed revealed S6 does not have qualifications to be a teacher at this time. S6 disclosed during the interview that S6 has been alone with children in care. Additionally, Staff #8 (S8) is not qualified as a teacher per records reviewed and LPA observed S8 caring for 6 children alone on 4/24/23. As S4, S6, and S8 were caring for children alone without qualifications, the classes were out of ratio.

Based on LPAs observations, interviews which were conducted, and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, Chapter 1), are being cited on the attached LIC 9099D.
A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Director, Karina Garcia.

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 05/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2023

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230321161736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: READY SET GROW	FACILITY NUMBER: 198010406
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/16/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 05/17/2023 Section Cited CCR 101229(a)(1)	1 2 3 4 5 6 7	101229 Responsibility for Providing Care and Supervision (a)...(1)No child(ren) shall be left without the supervision of a teacher at any time,...Supervision shall include visual observation. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Director stated if additional staff are needed to allow teachers to change diapers and maintain visual supervision of all children, they will call the office and the director or other available staff will step in to assist. Director will sign a declaration stating the above and email to LPA.
	8 9 10 11 12 13 14	Based on observation and interview, 1 of 3 classrooms had blindspots where staff could not visually supervise all children in care while changing diapers, which poses a potential health and safety risk to children in care.	8 9 10 11 12 13 14
Type B 05/16/2023 Section Cited CCR 101216.3(a)	1 2 3 4 5 6 7	Teacher-Child Ratio 101216.3(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance,...This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Director stated staff will either have proof of enrollment in a class needed, without breaks, until they are a qualified teacher; or staff not qualified as a teacher will be used as an aide until they register for classes that count toward being a qualified teacher.
	8 9 10 11 12 13 14	Based on observation, interview and record review, 3 of 7 staff were supervising children alone without teacher qualifications, which poses a potential health and safety risk to children in care.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 05/16/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2023

LIC9099 (FAS) - (06/04)

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