198010406-11-29-2023-33-CC-BVON-CZCNPQ-20240110093841

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198010406
Report Date: 11/29/2023
Date Signed: 11/29/2023 05:40:33 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2023 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20231011090837

FACILITY NAME:	READY SET GROW		FACILITY NUMBER:	198010406
ADMINISTRATOR:	BERNADETTE GALINDO		FACILITY TYPE:	850
ADDRESS:	6556 BRIGHT AVENUE		TELEPHONE:	(562) 945-6604
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90601
CAPACITY:	54	CENSUS: 23	DATE:	11/29/2023
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Director, Karina Garcia		TIME COMPLETED:	05:40 PM

ALLEGATION(S):

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Staff do not ensure that children's diapering needs are met

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegation. A COVID risk assessment was conducted. LPA met with Director, Karina Garcia, to whom the reason for the visit was explained. Upon arrival, LPA observed 23 children and 4 staff present in the outdoor play area.

During this investigation LPA conducted interviews with Director, two (2) staff and nine (9) day care parents. LPA Babcock also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), and copies of the facility diapering log from 6/13/23-11/8/23.

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Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 11/29/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20231011090837

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: READY SET GROW	FACILITY NUMBER: 198010406
	VISIT DATE: 11/29/2023

NARRATIVE

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Allegation: Staff do not ensure children’s diapering needs are met

According to the allegation, staff do not change children’s diapers timely during the morning hours. During interviews, Staff #1 stated children’s diapers were checked every 30 minutes and “we write down if they are wet, BM (bowel movement), or dry and the time and your initials”. Staff #2 also stated they write in the log if the child’s diaper is dry when checked. When asked what time the children start arriving at the facility, Staff #2 stated, “Lately they have been getting here about 6:40 am. Usually it is a lot of Care Bears (2-year-olds)”. LPA obtained the facility diaper log for dates 6/13/23-11/8/23. Of the 106 diaper log entries reviewed by LPA, the first entry is at or after 8:00 am in 96 entries. When asked why most of the first entries are not until after 8:00 am, Staff #1 stated “…they aren’t full diapers enough to be changed until that time”. Staff #1 stated if there is some urine in the diaper, they don’t change them until it is full. When asked if staff have ever waited to change a diaper that needed to be changed, Staff #2 stated that on 10/9/23, they “misplaced a key for the Care Bears room, so we had to wait to change diapers”. LPA observed the diaper log for the date of 10/9/23 had the following first entries: 9:00 am (BM); 9:05 am (Peed Through); 9:05 am (Wet); 9:05 am (Wet); 9:10 am (BM Red). During interviews, Parent #9 stated their child. “was sent home not wiped well. They had crumbs inside the diaper and poop was caked on the inside of their cheeks”. Parent #9 also stated on another occasion staff told Parent #9 that they couldn’t get in the classroom cuz the door was locked and they told me my child didn’t get changed right away”.

Based on observations, records reviewed, and interviews conducted by LPA, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & chapter 1), are being cited on the attached LIC 9099D.

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 11/29/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20231011090837

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: READY SET GROW	FACILITY NUMBER: 198010406
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/29/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 12/29/2023 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Director states staff will meet all childrens needs by checking children's diapers every 30 minutes throughout the entire day, including early morning hours, change diaper if needed, and note on diaper log whether the diaper was dry, wet, or bowel movement (bm).
	8 9 10 11 12 13 14	Based on interview and record review, children's diapers were not changed in a timely manner to meet their needs, which poses a potential health and safety risk to children in care	8 9 10 11 12 13 14	Director stated she will have a meeting with staff regarding the facility diapering and toileting procedure and will submit the facility diapering and toileting procedure, signed by all staff saying they understand the procedure and will meet each children's toileting or diapering needs to LPA.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 11/29/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20231011090837

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: READY SET GROW	FACILITY NUMBER: 198010406
	VISIT DATE: 11/29/2023

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. An exit interview conducted, and the report was reviewed with Director, Karina Garcia. Page 3 of 3

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 11/29/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023

LIC9099 (FAS) - (06/04)

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