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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198010441
Report Date: 12/16/2020
Date Signed: 12/16/2020 04:12:08 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2020 and conducted by Evaluator Armando J Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20200618095423
FACILITY NAME:JOYLAND PRESCHOOLFACILITY NUMBER:
198010441
ADMINISTRATOR:SHEILA SANGANIFACILITY TYPE:
840
ADDRESS:12645 PIONEER BLVDTELEPHONE:
(562) 863-9960
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:22CENSUS: 45DATE:
12/16/2020
UNANNOUNCEDTIME BEGAN:
03:15 PM
MET WITH:Sachin Sangani, DirectorTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Facility staff handled child in a rough manner resulting in bruising
INVESTIGATION FINDINGS:
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Due to COVID-19 State of Emergency, this complaint is being conducted as a Tele-inspection via FaceTime. An unannounced Complaint Investigation was conducted on this day by Licensing Program Analyst (LPA) A. Lucero regarding the allegation above for the purpose of delivering findings. LPA met with Director Sachin S.

Interviews were conducted with facility staff who deny allegation. Interviews were conducted with alleged victim. Interviews were conducted with alleged victim’s authorized representatives. LPA obtained documentation from DCFS. Due to conflicting information received, LPA is unable to determine if facility staff handled child in a rough manner resulting in bruising.

This agency has investigated the complaint alleging facility staff handled child in a rough manner resulting in bruising. Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is Unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Armando J LuceroTELEPHONE: (323) 981-3435
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 54-CC-20200618095423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: JOYLAND PRESCHOOL
FACILITY NUMBER: 198010441
VISIT DATE: 12/16/2020
NARRATIVE
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Exit interview was conducted with Licensee, via tele-inspection, during which appeal rights were explained. This report along with a copy of the appeal rights will be sent to the Licensee via email with a read receipt or confirmation of receipt of email, which will act as the Applicants signature.
SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Armando J LuceroTELEPHONE: (323) 981-3435
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2020 and conducted by Evaluator Armando J Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20200618095423

FACILITY NAME:JOYLAND PRESCHOOLFACILITY NUMBER:
198010441
ADMINISTRATOR:SHEILA SANGANIFACILITY TYPE:
840
ADDRESS:12645 PIONEER BLVDTELEPHONE:
(562) 863-9960
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:22CENSUS: 45DATE:
12/16/2020
UNANNOUNCEDTIME BEGAN:
03:15 PM
MET WITH:Sachin Sangani, DirectorTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Facility staff restrained child
INVESTIGATION FINDINGS:
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Due to COVID-19 State of Emergency, this complaint is being conducted as a Tele-inspection via FaceTime. An unannounced Complaint Investigation was conducted on this day by Licensing Program Analyst (LPA) A. Lucero regarding the allegation above for the purpose of delivering findings. LPA met with Director Sachin Sangani.

Interviews were conducted with Teacher #1 who stated that they held child #1 in a “loose hug.” Interviews were conducted with Teacher #2 who stated that they observed child #1 on Teacher #1’s lap while holding child in “loose hug.” On 06/16/2020, the Licensing Department received an Unusual Incident Report stating that child #1 became aggressive towards other children and Teacher #1 held child #1 in a “loose hug.” LPA obtained official reports regarding incident. Per disclosures made by staff during interviews conducted, records obtained, and observations made by LPA, it was determined that facility staff restrained child.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Armando J LuceroTELEPHONE: (323) 981-3435
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 54-CC-20200618095423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: JOYLAND PRESCHOOL
FACILITY NUMBER: 198010441
VISIT DATE: 12/16/2020
NARRATIVE
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Based on the LPA's observations, interviews concluded and records review, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22 Personal Rights 101223(a)(3), is being cited on the attached LIC 9099-D.

A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). Acknowledgement of Receipt (LIC 9224 form) must be maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the Acknowledgement of Receipt of Licensing Reports (LIC 9224) Form during this visit.

Exit interview was conducted with Licensee, via tele-inspection, during which appeal rights were explained. This report along with a copy of the appeal rights will be sent to the Licensee via email with a read receipt or confirmation of receipt of email, which will act as the Applicants signature.
SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Armando J LuceroTELEPHONE: (323) 981-3435
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2020
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 54-CC-20200618095423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: JOYLAND PRESCHOOL
FACILITY NUMBER: 198010441
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/16/2020
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/18/2020
Section Cited
CCR
101223(a)(3)
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Personal Rights
To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter,
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Director stated that a meeting will be held with staff regarding Personal Rights. Director stated that he will supply LPA with a signature sheet of staff attended and agenda of meeting conducted and attended via email on 12/18/2020.
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clothing, medication or aids to physical functioning.

The requirement is not met as evidenced by: stated during interviews concluded and documentation obtained that Teacher #1 held child #1 in a loose hug. This is an immediate risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Armando J LuceroTELEPHONE: (323) 981-3435
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2020
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2020
LIC9099 (FAS) - (06/04)
Page: 5 of 5