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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198010441
Report Date: 05/14/2021
Date Signed: 05/14/2021 01:05:11 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2021 and conducted by Evaluator Armando J Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20210316112739
FACILITY NAME:JOYLAND PRESCHOOLFACILITY NUMBER:
198010441
ADMINISTRATOR:SACHIN SANGANIFACILITY TYPE:
840
ADDRESS:12645 PIONEER BLVDTELEPHONE:
(562) 863-9960
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:22CENSUS: DATE:
05/14/2021
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Sachin Sangani, DirectorTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Facility out of ratio
INVESTIGATION FINDINGS:
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Due to COVID-19 State of Emergency, this complaint is being conducted as a Tele-inspection via FaceTime. An unannounced Complaint Investigation was conducted on this day by Licensing Program Analyst (LPA) A. Lucero regarding allegation above for the purpose of delivering findings. LPA met with Director S. Sangani.

Complaint alleges that the facility was over ratio. LPA interviewed Licensee/Director and staff; no disclosures were made. LPA obtained a copy of the current Facility Roster, sign-in/out sheets of the program for the month of February, and staff time sheets for the month of February.

Due to conflicting information received during interviews conducted, and of documents received during investigation, LPA is unable to determine if the facility was operating out of ratio. This agency has investigated the complaint alleging facility is operating out of ratio. Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is Unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Armando J LuceroTELEPHONE: (323) 981-3435
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20210316112739
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: JOYLAND PRESCHOOL
FACILITY NUMBER: 198010441
VISIT DATE: 05/14/2021
NARRATIVE
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Exit interview was conducted with Licensee, via tele-inspection, during which appeal rights were explained. This report along with a copy of the appeal rights will be sent to the Licensee via email with a read receipt or confirmation of receipt of email, which will act as the Applicants signature.
SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Armando J LuceroTELEPHONE: (323) 981-3435
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3