198011043-11-9-2023-33-CC-BVON-CY9SR2-20231206130536

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198011043
Report Date: 11/09/2023
Date Signed: 11/09/2023 12:14:58 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2023 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20230929104119

FACILITY NAME:	TELSTAR MONTESSORI CHILD CARE CENTER		FACILITY NUMBER:	198011043
ADMINISTRATOR:	GABRIELA DOMINGUEZ		FACILITY TYPE:	830
ADDRESS:	9320 TELSTAR AVENUE		TELEPHONE:	(626) 569-2640
CITY:	EL MONTE	STATE: CA	ZIP CODE:	91731
CAPACITY:	15	CENSUS: 12	DATE:	11/09/2023
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Director Gabby Dominguez		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff handled day-care child in a rough manner.

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 11/9/2023. A COVID risk assessment was conducted. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 09/29/2023. LPA met with Gabby Dominguez to whom the purpose of the inspection was announced. Census was taken.

Throughout the course of the investigation, interviews were conducted with staff and parents. LPA also reviewed and obtained copies of children’s rosters and personnel reports.

Per initial complaint report, the complainant reported that they observed staff # 1 pulling a child by the arm. During interview complainant alleges that they are unsure if Staff # 1 was frustrated or what the situation was before being observed- but they observed staff grabbed child by the arm rather than grabbing child properly by under arms. Name of child was not disclosed.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Roxana Lopez	TELEPHONE: (323) 854-5073
LICENSING EVALUATOR SIGNATURE:	DATE: 11/09/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230929104119

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TELSTAR MONTESSORI CHILD CARE CENTER	FACILITY NUMBER: 198011043
	VISIT DATE: 11/09/2023

NARRATIVE

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In regards to allegation # 1 staff handled day- care child in a rough manner- LPA conducted interviews with staff # 1- 6. All staff statements corroborated that they have not handled day care child in a rough manner or have not witnessed any other staff handling child in a rough manner. Per staff # 1-6 there is no discipline policy in the infant classroom- there is a lot of eye level communication, scaffolding and redirecting if needed.

LPA conducted interviews with parents. Parent’s statements corroborate that they do not have any concerns with any of the staff in the classrooms and overall happy with the care their child receives. Children interviews were not conducted as children are Non verbal.

This agency has investigated the complaint alleging Staff handled day-care child in a rough manner. Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director Gabby Dominguez.

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Roxana Lopez	TELEPHONE: (323) 854-5073
LICENSING EVALUATOR SIGNATURE:	DATE: 11/09/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023

LIC9099 (FAS) - (06/04)

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