198011557-9-18-2019-54-CC-BVON-BGN7YN-20191004220458

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198011557
Report Date: 07/12/2019
Date Signed: 09/18/2019 09:59:29 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2019 and conducted by Evaluator Armando J Lucero

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20190619104053

FACILITY NAME:	KIRKWOOD CHRISTIAN SCHOOLS		FACILITY NUMBER:	198011557
ADMINISTRATOR:	ROSA SERRANO		FACILITY TYPE:	850
ADDRESS:	10822 BROOKSHIRE AVENUE		TELEPHONE:	(562) 862-4251
CITY:	DOWNEY	STATE: CA	ZIP CODE:	90241
CAPACITY:	100	CENSUS: 39	DATE:	07/12/2019
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Rosa Serrano, Director		TIME COMPLETED:	10:50 AM

ALLEGATION(S):

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Staff spoke inappropriately to day care child.

INVESTIGATION FINDINGS:

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This is an Amended Report
An unannounced Complaint Investigation was conducted on this day by Licensing Program Analyst (LPA) A. Lucero in regards to the allegation above. LPA met with Director Rosa Serrano who guided LPA on a tour of the indoors and outdoors of the facility.

Complaint alleges staff spoke inappropriately to day care child. More specifically, it was alleged that staff #1 mimicked child #1's speech and tone of voice. LPA interviewed Director and staff; no disclosures were made during interviews.

It was stated during interviews with staff that staff will sometimes repeat what children say in an effort to meet the child at their level and to build bridges of communication; and is never done with the intent to be rude, malicious, or to demean the child in any way. Interviews were conducted with currently enrolled children and parents; no disclosures were made.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Armando J Lucero	TELEPHONE: (323) 981-3435
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20190619104053

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: KIRKWOOD CHRISTIAN SCHOOLS	FACILITY NUMBER: 198011557
	VISIT DATE: 07/12/2019

NARRATIVE

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This is an Amended Report

This agency has investigated the complaint alleging staff spoke inappropriately to day care child. Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is Unsubstantiated.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted with the Licensee, during which appeal rights were given and explained. A copy of the Appeal Rights (LIC 9058 01/16) was provided. The Licensee’s signature on this report acknowledges receipt of rights.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Armando J Lucero	TELEPHONE: (323) 981-3435
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2019

LIC9099 (FAS) - (06/04)

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