198011629-11-5-2020-33-CC-CGUA-BW6UBN-20201210142636

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198011629
Report Date: 11/05/2020
Date Signed: 11/05/2020 12:52:33 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2020 and conducted by Evaluator Fabiola Vasquez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20200428144056

FACILITY NAME:	AZUSA DISCOVERY CENTER		FACILITY NUMBER:	198011629
ADMINISTRATOR:	LARA, BELEN		FACILITY TYPE:	840
ADDRESS:	155 W. ARROW HIGHWAY		TELEPHONE:	(626) 334-1806
CITY:	AZUSA	STATE: CA	ZIP CODE:	91702
CAPACITY:	36	CENSUS: 8	DATE:	11/05/2020
		UNANNOUNCED	TIME BEGAN:	10:54 AM
MET WITH:	Harishini Maddox, Administrator		TIME COMPLETED:	11:05 AM

ALLEGATION(S):

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Staff speaks inappropriately towards daycare child.
Staff isolates daycare child while in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Fabiola Vasquez contacted the facility on 10/30/20 via telephone due to COVID-19 and precautionary measures. LPA spoke with Harshini Maddox, Administrator. LPA stated the purpose of the contact is to provide the findings for the above allegations.
Census: 8 Staff: 1

During the course of the investigation LPA interviewed 2 Children, 3 Parents and 4 Staff. LPA reviewed the Parent Handbook “Behavior Problems” section.

Pertaining to the allegation that “Staff speaks inappropriately towards daycare child” it alleges that teachers yell and scream. During the interviews conducted with children, parents and staff members there were no disclosures made, that “staff speaks inappropriately towards children” and “that teachers yell and scream”. Disclosures were made that staff raise their voice but dont yell, staff are firm and well understanding.

*Report continues on the next page*

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Fabiola Vasquez	TELEPHONE: (626) 361-1267
LICENSING EVALUATOR SIGNATURE:	DATE: 10/30/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20200428144056

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: AZUSA DISCOVERY CENTER	FACILITY NUMBER: 198011629
	VISIT DATE: 11/05/2020

NARRATIVE

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Pertaining to the allegation “Staff isolates day-care child while in care” During the interviews conducted with children, parents and staff members there were no disclosures made that, “staff isolates day-care child while in care” Disclosures were made that children are escorted to the office to talk with the Administrator or Office Manager as an alternative form of discipline. Additional disclosures made where when children are bad, children go to the office staff. In the classroom teachers give children a first warning and when a child gets three warnings than the office staff talk to them.

This agency has investigated the complaint alleging there was a violation of
Title 22, Division 12, Chapter 1, Article 06, Section 101223(a)(3) “Personal Rights.” The complaint alleged that “Staff speaks inappropriately towards day-care child” and “Staff isolates daycare child while in care.”

Based upon the interviews and documentation as presented above, the allegations have been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.
No citations are being issued for the allegations listed above.

An exit phone interview was conducted with Harishini Maddox, Administrator. Appeal Rights were verbally explained. A copy of this report has been signed by LPA Vasquez. This report along with Appeal Rights (LIC 9058) will be via e-mailed to Administrator, who understands that an electronic “Read Receipt” and/or confirmation of receipt of the e-mail confirms receipt of the report and constitutes an electronic signature.

*Report ends*

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Fabiola Vasquez	TELEPHONE: (626) 361-1267
LICENSING EVALUATOR SIGNATURE:	DATE: 10/30/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2020

LIC9099 (FAS) - (06/04)

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