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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198011849
Report Date: 07/06/2023
Date Signed: 07/06/2023 01:57:47 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/09/2023 and conducted by Evaluator Susann Sanchez
COMPLAINT CONTROL NUMBER: 54-CC-20230309081236
FACILITY NAME:GONZALEZ FAMILY CHILD CAREFACILITY NUMBER:
198011849
ADMINISTRATOR:GONZALEZ, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 232-4043
CITY:PARAMOUNTSTATE: CAZIP CODE:
90723
CAPACITY:14CENSUS: 11DATE:
07/06/2023
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Maria Gonzalez, LicenseeTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Daycare children sustained bruises while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Susann Sanchez conducted a complaint investigation visit for the purpose of delivering complaint findings for the above allegation(s). The complaint investigation was investigated by Community Care Licensing Investigation Branch (IB) investigator, Philippe Ryan Miles. Upon arrival LPA observed 11 children and 3 adults present. IB investigation consisted of interviews conducted with Licensee and witnesses as well as review of photographic, video evidence and pertinent documents.

Based on information obtained during the IB investigation, Child 1 sustained multiple unexplained injuries while in care. Child 2 suffered an unexplained injury on a separate account within one month while in care. Licensee was unable to provide a valid and legitimate explanation of how each injury occurred. Witnesses were interviewed and disclosed that Licensee physically leaves daycare children unattended for an extended length of time and uses cameras to monitor while in other rooms of the home. During this investigation, interviews revealed Child 3 disclosed Licensee has pinched and slapped them and witnessed Licensee spank and pinch Child 4 while in care. This incident was also witnessed by child 5.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Valarie CookTELEPHONE: (323) 513-3858
LICENSING EVALUATOR NAME: Susann SanchezTELEPHONE: (323) 981-3366
LICENSING EVALUATOR SIGNATURE:

DATE: 07/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 54-CC-20230309081236
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: GONZALEZ FAMILY CHILD CARE
FACILITY NUMBER: 198011849
VISIT DATE: 07/06/2023
NARRATIVE
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Child 3 also witnessed Licensee push daycare children to the point of where they fell.

Based on collective information, this agency has investigated the complaint alleging neglect/lack of care and supervision resulting in unexplained injuries of C1 and C2 and has determined the complaint to be substantiated. California Code of Regulations, (Title 22, Division 12, Chapter 1), are being cited on the attached LIC 9099D. An immediate $500 civil penalty was assessed today for violation of CCR 102417(a).

The notice of site visit was posted where the parent/guardian of children enter and exit the facility. A copy of this report shall also be posted where the parent/guardian of children enter and exit the facility. Both the notice of site visit and licensing report shall remain posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon their return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled child for the next 12 months. A signed Acknowledgement of Receipt (LIC9224) shall be in each child’s file, acknowledging receipt.

A Non-Compliance Conference will be scheduled with Licensee. A civil penalty is pending determination per H&S Code Section 1596.99(f). Licensee was advised that a copy of this report will be provided to the Resource and Referral Agency.

At 1:37pm, Licensee stated she does not want to sign the report and wants to wait until she talks to Regional Manager Sharon Greene.

An exit interview was conducted, a copy of this report and appeal rights was provided to the Licensee.

SUPERVISOR'S NAME: Valarie CookTELEPHONE: (323) 513-3858
LICENSING EVALUATOR NAME: Susann SanchezTELEPHONE: (323) 981-3366
LICENSING EVALUATOR SIGNATURE:

DATE: 07/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/06/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 54-CC-20230309081236
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: GONZALEZ FAMILY CHILD CARE
FACILITY NUMBER: 198011849
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/06/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/07/2023
Section Cited
CCR
102423(a)(4)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived…(4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation…threat, mental abuse, or other actions of a punitive nature…
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 Licensee will submit a written plan to CCL by the due date outlining ongoing plan to provide appropriate discipline and prevention of physical abuse.

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This requirement was not met as evidenced by: Per CCL IB investigation Licensee did not ensure children were free from physical abuse while in care. This poses an immediate personal rights risk to children in care.
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Type A
07/07/2023
Section Cited
CCR
102417(a)
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The licensee…shall ensure that children in care are supervised at all times…This requirement was not met as evidenced by: Per CCL IB investigation Licensee did not ensure supervision of Child 1 and 2 resulting in injuries while in care. This poses an immediate risk to the health and
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Licensee will submit a written plan to CCL by the due date outlining the daycare’s daily routine to ensure Licensee is providing adequate supervision during hours of operation.
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safety to children in care. An immediate civil penalty of $500 was issued.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Valarie CookTELEPHONE: (323) 513-3858
LICENSING EVALUATOR NAME: Susann SanchezTELEPHONE: (323) 981-3366
LICENSING EVALUATOR SIGNATURE:

DATE: 07/06/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/06/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 54-CC-20230309081236
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: GONZALEZ FAMILY CHILD CARE
FACILITY NUMBER: 198011849
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/06/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/10/2023
Section Cited
HSC
1596.8897(a)(2)
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(a) The department may prohibit any person from being a…licensee…or allowing contact with clients of a licensed facility by…person who is not a client who has: (2) Engaged in conduct that is inimical to the health…safety of either an individual in or receiving services from the facility...This requirement
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Licensee will immediately refrain from inappropriate touching of children in care. Licensee will enroll in class for positive behaviors/challenging behaviors and submit proof of enrollment to CCL by 7/10/2023.
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was not met as evidence by: Per CCL IB investigation Licensee did not ensure children’s safety by the infliction of pain, ie. Pinching, slapping, spanking, and pushing/causing falls. This poses an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Valarie CookTELEPHONE: (323) 513-3858
LICENSING EVALUATOR NAME: Susann SanchezTELEPHONE: (323) 981-3366
LICENSING EVALUATOR SIGNATURE:

DATE: 07/06/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/06/2023
LIC9099 (FAS) - (06/04)
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