198012766-5-25-2021-33-CC-CGUA-C3YMQ2-20210614094759

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198012766
Report Date: 05/25/2021
Date Signed: 05/25/2021 01:31:09 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2021 and conducted by Evaluator Alanna Gontarek

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20210325131533

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	198012766
ADMINISTRATOR:	ANA GRANADOS		FACILITY TYPE:	840
ADDRESS:	21639 VALLEY BOULEVARD		TELEPHONE:	(909) 468-5979
CITY:	WALNUT	STATE: CA	ZIP CODE:	91789
CAPACITY:	28	CENSUS: 10	DATE:	05/25/2021
		UNANNOUNCED	TIME BEGAN:	11:55 AM
MET WITH:	Ana Granados		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

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Staff did not intervene in inappropriate interactions between children in care.
Staff did not properly supervise children in care.
Day care child caused injury to other child in care.

INVESTIGATION FINDINGS:

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On 5/25/2021 at 11:55 a.m., Licensing Program Analyst (LPA) Alanna Gontarek conducted a follow up unannounced Complaint tele inspection to the above facility for the purpose of delivering findings. Due to COVID-19 preventative measures, visit was conducted via FaceTime application video call. LPA met with Ana Granados, Director who provided a virtual tour of the facility. LPA observed staff and children wearing face masks during tour. Census was taken. There were 10 children with 1 staff present in the School Age program during tele visit/ video call.

Information provided by the complainant alleges: Staff did not intervene in inappropriate interactions between children in care, Staff did not properly supervise children in care, and Day care child caused injury to other child in care. During this investigation, interviews were conducted with staff, children, and children’s authorized representatives. Documentation gathered includes: Children's roster, photographs, Parent Handbook, Email and BrightWheel application correspondences, Face-To-Name Transition sheet, and Incident and Accident Reports for the 2020 / 2021 school year.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-8417
LICENSING EVALUATOR NAME: Alanna Gontarek	TELEPHONE: (323) 854-8644
LICENSING EVALUATOR SIGNATURE:	DATE: 05/25/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 33-CC-20210325131533

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 198012766
	VISIT DATE: 05/25/2021

NARRATIVE

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Pertaining to the allegation: Staff did not intervene in inappropriate interactions between children in care, during interviews conducted with facility staff and children, multiple disclosures concur that Child #1 was repeatedly injured by Child #2 during outside playtime on the playground in the afternoon on 3/24/2021 while Staff #5 was present. Child #2 was throwing and kicking a ball multiple times at Child #1 while Staff #5 was sitting on a bench, observing incident, and did not intervene. Per Staff #5, “I pulled Child #1 over because Child #1 was crying and upset.” Staff #5 stated asked Child #2 to “Stop,” but Child #2 continued throwing and kicking a ball at Child #1. During interview with Staff #5, LPA asked how many times injury occurred to Child #1 by Child #2, and Staff #5 stated, “Several, I didn't count. Child #2 continued kicking or throwing the ball at Child #1.” Staff #5 did nothing to stop injury from continuing to occur.

Pertaining to the allegations: Staff did not properly supervise children in care and Day care child caused injury to other child in care. Multiple disclosures were made by witnessing children that during outside play, in the afternoon, on the playground, Staff #5 sat on a bench and watched as Child #2 threw and kicked a ball at Child #1. Corroborating statements were made that Staff #5 “did nothing” while incident was taking place between Child #1 and Child #2. Although Staff #5 was visually supervising, due to Staff #5 not intervening, Child #1 received several injuries from Child #2. Staff #5 admitted to sitting on a bench, allowing Child #2 to throw and kick a ball at Child #1. Staff stated, “Matthew was throwing and kicking the ball from the neck down of Child #1. One time, I saw Child #2 kick the ball at Child #1’s back.” Staff #5 stated, “I would tell Child #2 to stop. He wouldn't stop.” During interview with Staff #5, LPA asked if behavior stopped and Staff #5 stated, “No, Child #2 continued kicking or throwing the ball at Child #1.”

Based on interviews conducted, photographs collected, and record review, the preponderance of evidence standard has been met, therefore the above allegations are found to be Substantiated. A finding of Substantiated means that the allegations have been found to be valid because the preponderance of the evidence standard has been met. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiency is being cited (see attached 9099D).

Upon receipt of this report, the licensee shall post ANY licensing report documenting a type “A” citation. This must remain posted for 30 days during hours of operation. In addition to posting this report, the licensee will also provide copies to the parents of the children in care for up to one year. LPA provided LIC 9224 form.

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-8417
LICENSING EVALUATOR NAME: Alanna Gontarek	TELEPHONE: (323) 854-8644
LICENSING EVALUATOR SIGNATURE:	DATE: 05/25/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2021

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 33-CC-20210325131533

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 198012766
	VISIT DATE: 05/25/2021

NARRATIVE

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Exit interview conducted with Ana Granados, Director. A copy of this report (LIC 9099), Appeal Rights and Notice of Site Visit were scanned via email to the Director, who understands that an electronic “Read Receipt” and/or confirmation of receipt of the e-mail confirms receipt of the report constitutes as an electronic signature.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days. Failure to maintain posting as required will result in a civil penalty of $100.00.

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-8417
LICENSING EVALUATOR NAME: Alanna Gontarek	TELEPHONE: (323) 854-8644
LICENSING EVALUATOR SIGNATURE:	DATE: 05/25/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 33-CC-20210325131533

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 198012766
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/25/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 05/26/2021 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2)To be accorded safe...accommodations ... to meet his/her needs. This requirement is not met as evidenced by: During outdoor play on playground, Staff #5 sat on a bench	1 2 3 4 5 6 7	Per Director, will have staff obtain a certificate from MyPath regarding behavioral strategies by the due date 5/26/2021.
	8 9 10 11 12 13 14	watching Child #2 continuing to throw and kick a ball at Child #1. Staff #5 did nothing to stop injury from occurring. LPA asked how many times injury occurred to Child #1, and Staff #5 stated, “Several, I didn't count." This poses an immediate health and safety risk to the children in care.	8 9 10 11 12 13 14
Type A 06/02/2021 Section Cited CCR 101226.3(a)	1 2 3 4 5 6 7	Observation of the Child (a) The behavior and health of the children shall be continually observed throughout the period of attendance. This requirement is not met as evidenced by: Staff #5 observed Child #2 continue to throw and kick a ball at Child #1 on the playground during outdoor	1 2 3 4 5 6 7	Per Director, will conduct a training on supervision including scenarios of proper supervision. Per Director, will email LPA a copy of Training Agenda, staff signatures, and Training notes due by 6/2/2021.
	8 9 10 11 12 13 14	playtime. Although Staff #5 was visually supervising, Staff #5 remained seated on a bench watching injury occur to Child #1, and did not intervene. This is an immediate health and safety risk to the children in care.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-8417
LICENSING EVALUATOR NAME: Alanna Gontarek	TELEPHONE: (323) 854-8644
LICENSING EVALUATOR SIGNATURE:	DATE: 05/25/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2021

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 33-CC-20210325131533

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 198012766
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/25/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 06/08/2021 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations... to meet his/her needs. This requirement is not met as evidenced by: Corroborating statements and	1 2 3 4 5 6 7	Per Director, will have staff complete an e-learning Classroom Management course and submit certificates to LPA. Director will conduct a staff training regarding Positive and Negative Reinforcement, and proper redirecting strategies. Per Director, will submit Training Notes, Staff signatures, and
	8 9 10 11 12 13 14	Staff #5's own admittance, Staff #5 sat on a bench, allowing Child #2 to throw and kick a ball at Child #1 causing child to cry and receive multiple injuries to back and neck down. This is an immediate health and safety risk to the children in care.	8 9 10 11 12 13 14	Training Agenda. Per Director, will forward request to District Manager to update Parent Handbook regarding Steps for Disenrollment by due date 6/8/2021.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-8417
LICENSING EVALUATOR NAME: Alanna Gontarek	TELEPHONE: (323) 854-8644
LICENSING EVALUATOR SIGNATURE:	DATE: 05/25/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2021

LIC9099 (FAS) - (06/04)

Page: 5 of 5