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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198012766
Report Date: 03/27/2024
Date Signed: 03/27/2024 10:17:26 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/21/2024 and conducted by Evaluator Veronica Martinez-Garza
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240321163737
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
198012766
ADMINISTRATOR:ANA GRANADOSFACILITY TYPE:
840
ADDRESS:21639 VALLEY BOULEVARDTELEPHONE:
(909) 468-5979
CITY:WALNUTSTATE: CAZIP CODE:
91789
CAPACITY:28CENSUS: 0DATE:
03/27/2024
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Ana GranadosTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff do not prevent day care children from bullying other day care children
INVESTIGATION FINDINGS:
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On 03/27/24 at 09:40 a.m., Licensing Program Analyst (LPA) Veronica Martinez Garza conducted an unannounced complaint investigation to deliver findings to the above allegation. LPA met with Director Ana Granados. LPA did not take a tour of the facility since there were no school age children present. This is a School age program which consists of one classroom. This facility has an infant component (LIC #198012767) and preschool component (LIC #198012765).

According to the Reporting Party (RP), “Staff do not prevent day care children from bullying other day care children.”

During the course of the investigation, LPA interviewed Staff 1 (S1 thru 2), Child 2 (C2 thru 3). LPA obtained a copy of the children’s roster.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20240321163737
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 198012766
VISIT DATE: 03/27/2024
NARRATIVE
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Allegation regarding- Staff do not prevent day care children from bullying other day care children. According to the RP, C2 would bully C1 by telling other children not to play with C1 and would hit C1 with a ball on their back and feet. Per RP, when C2 would see C1, C2 would throw the ball at C1 and would tell C1 this is my playground. RP stated that C2 did not want C1 to sit or stand nearby so C1 would sit or stand far away from C2. Per RP, S3 was present; however, S3 did not see the incident. LPA conducted interviews with S1 thru S2, who made no disclosures. S1 and S2 corroborated that they were not aware of any incidents between C1 and C2. LPA conducted interviews with C2, who made disclosures. LPA asked C2 if they knew what bullying meant and C2 responded yes. LPA asked C2 if they ever bullied C1 and C2 responded yes. LPA asked C2 if they ever hit C1 with a ball and C2 responded yes on the leg with the ball. LPA asked C2 if C1 and C2 were playing with the ball and C2 responded no. LPA asked C2 why they hit C1 with the ball and C2 responded because I needed the ball. C2 corroborated that S3 was present; however, S3 did not observe the incident.

Based on interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiencies are being cited (see attached 9099D).

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director Ana Granados.



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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20240321163737
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 198012766
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/27/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/10/2024
Section Cited
CCR
101223(a)(1)(2)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1)To be accorded dignity in his/her personal relationships with staff...(2) To be accorded safe, healthful and comfortable accommodations,furnishings and equipment to meet his/her needs.
The requirement is not met as evidenced by:
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Per Director, the facility will continue to converse with children as a whole and to properly play with each other and how to treach each other. Also to educate children on what the word bullying means because it's used freely. Guiding children on appropriate behavior and to play with each other. LPA obtained a written declaration.
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Child 2 (C2) acknowledged they bullied C1 and intentionally hit C1 with the ball. Per C1 and C2, S3 was present; however, S3 did not observe this incident.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2024
LIC9099 (FAS) - (06/04)
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