198013539-6-27-2025-54-CC-WBIS-DK5TEU-20250801144031

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198013539
Report Date: 06/27/2025
Date Signed: 06/27/2025 03:25:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2025 and conducted by Evaluator Jonnisha Culbert

COMPLAINT CONTROL NUMBER: 54-CC-20250509095704

FACILITY NAME:	HSA BELL GARDENS LAUP		FACILITY NUMBER:	198013539
ADMINISTRATOR:	LETICIA MARTINEZ		FACILITY TYPE:	850
ADDRESS:	6800 FLORENCE AVE.		TELEPHONE:	(562) 806-5400
CITY:	BELL GARDENS	STATE: CA	ZIP CODE:	90201
CAPACITY:	24	CENSUS: 19	DATE:	06/27/2025
		UNANNOUNCED	TIME BEGAN:	07:00 AM
MET WITH:	Facility Representative		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff hit daycare child resulting in an injury/(ies).
Daycare child was hit by another child while in care resulting in an injury(ries).
Staff is discriminating against daycare child.
Staff not keeping daycare child confidential.

INVESTIGATION FINDINGS:

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On 06/27/2025 Licensing Program Analyst (LPA) Jonnisha Culbert conducted an unannounced complaint inspection at the facility noted above. LPA met with facility representative and disclosed the purpose of today’s visit. It was alleged that a staff hit a day care child resulting in an injury, a daycare child was hit by another child while in care resulting in an injury, staff is discriminating against daycare child, and staff did not keep daycare child confidential.

Reporting party stated that child 2 expressed to them that staff and other children in care hit child 1. LPA interviewed reporting party, children and all staff, and reviewed incident reports. Staff and children interviews revealed that staff do not hit children and that children hit other children. All children interviewed stated children hit other children. Staff stated that when children hit other children, it is reported. LPA reviewed incident reports and observed that there were no incidents reported involving a child hitting child 1. During interview and record review there was no information collected that corroborated the allegation that staff and child hit child 1 resulting in injuries.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:	DATE: 06/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20250509095704

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: HSA BELL GARDENS LAUP	FACILITY NUMBER: 198013539
	VISIT DATE: 06/27/2025

NARRATIVE

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Reporting party stated that staff discriminated against daycare child. LPA interviewed parents, staff, and reviewed parent and staff handbook and observed that there is a policy for discrimination in both
handbooks. LPA observed that there is a discrimination statement in the parent’s handbook and a discrimination policy in the employee’s handbook. In the employee’s handbook, it states that, “engaging in conduct that violated this policy may result in discipline, or even termination of employment”. During staff interviews, all staff agreed that staff do not discriminate against children. During children’s interviews, no information was provided that can support the allegation.

Reporting party stated that staff did not keep day care child confidential. Per reporting party, confidential information was disclosed about child 1. LPA conducted interviews and reviewed handbooks. Per facility’s handbook, staff are prohibited from sharing confidential information about a child to anyone. The policy states that, [an individual] will always observe professional ethics and never discuss and/or seek information regarding children, families, or staff… During staff interviews, all staff confirmed that confidential information about children remains confidential. Based on interviews, no information collected supports the allegation.

Although the four allegations may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred, and the findings are unsubstantiated. An exit interview was conducted, and a notice of site visit was given. Notice of site visit must remain posted for 30 days

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:	DATE: 06/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025

LIC9099 (FAS) - (06/04)

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