198014422-1-24-2025-33-CC-BVON-DDSVG7-20250211152503

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198014422
Report Date: 01/24/2025
Date Signed: 01/24/2025 04:10:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/04/2024 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20241104110417

FACILITY NAME:	DIAZ FAMILY CHILD CARE		FACILITY NUMBER:	198014422
ADMINISTRATOR:	DIAZ, LAURA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(562) 457-9812
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90605
CAPACITY:	14	CENSUS: 7	DATE:	01/24/2025
		UNANNOUNCED	TIME BEGAN:	02:25 PM
MET WITH:	Licensee, Laura Diaz		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff yell at day care child(ren) while in care.
Licensee is not preventing day care child(ren) from harming other day care child(ren) while in care.
Licensee does not ensure that day care child(ren)'s diapering needs are being met while in care.
Day care children are sustaining unexplained injuries while in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint inspection to deliver findings for the above allegations. A COVID risk assessment was conducted. LPA met with Licensee, Laura Diaz, to whom the reason for the visit was explained. Licensee guided LPA on a tour of the facility. LPA observed seven (7) children and Licensee’s assistant at the facility during this inspection.

During this investigation LPA conducted interviews with Licensee, two assistants, six (6) children in care, and three (3) day care parents. LPA Babcock also obtained documents related to the complaint allegation, including but not limited to a copy of the Facility Roster (LIC 9040).

Allegation #1: Staff yell at day care child(ren) while in care.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 01/24/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20241104110417

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: DIAZ FAMILY CHILD CARE	FACILITY NUMBER: 198014422
	VISIT DATE: 01/24/2025

NARRATIVE

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The complaint alleges a staff member at the facility is mean and yells. During interviews conducted, parents stated they are happy with the care and supervision their children receive at the facility and parents stated their children enjoy attending the child care facility. Children interviewed stated they like the staff at the facility and did not disclose that any staff have yelled or are mean. Licensee and staff interviewed stated that staff do not yell and are not mean to children in care. During visits to the facility on 11/7/24, 11/21/24, 12/12/24, 1/22/25, and 1/24/25, LPA did not observe staff yell or be unkind to children in care.

Allegation #2: Licensee is not preventing day care child(ren) from harming other day care child(ren) while in care.
According to the complaint a child in care was injured by another child in care and sustained a large gash on the forehead. The complaint also states children in care have received multiple bruises from being kicked and bitten by other children while in care and staff do not try to prevent the injuries. During interviews, parents stated they were happy with the care and supervision provided to their children and their children have not had any issues with injuries while in care. Licensee and staff interviewed stated that when they know a child is prone to biting, they keep an extra close eye on the child in an attempt to prevent children from being bitten while in care. Licensee and staff stated there have been no children with a large gash on their forehead but that the facility did have one child sustain a scrape on their forehead the size of a marker dot.

Allegation #3: Licensee does not ensure that day care child(ren)'s diapering needs are being met while in care.

Complaint alleges a child in care has had a severe diaper rash resulting from neglect from the staff at the childcare. During interviews conducted the Licensee and staff stated they change the children’s diapers every 2 hours or earlier if they notice a child’s diaper needs changing and deny that a child in care has ever had a diaper rash resulting from neglect of the facility. Parents interviewed stated their children did not have any issues with diaper rashes or toileting while at the facility.

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 01/24/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2025

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20241104110417

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: DIAZ FAMILY CHILD CARE	FACILITY NUMBER: 198014422
	VISIT DATE: 01/24/2025

NARRATIVE

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Allegation #4: Day care children are sustaining unexplained injuries while in care.

According to the complaint children in care have received unexplained bruises on the upper thigh, ankles, and hand. During interviews staff stated they have no knowledge of children having any unexplained bruising. Licensee stated, "Abnormal bruising no, They have bruises on their shins from falling off the bikes or bumping into things, or bumping into each other". Parents interviewed stated their children did not have any issues with any injuries while in care and are happy with the care and supervision being provided to their children.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

There were no deficiencies cited on the above-mentioned allegations per California Code of Regulations Title 22.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Licensee, Laura Diaz.

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 01/24/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2025

LIC9099 (FAS) - (06/04)

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