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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198015363
Report Date: 11/18/2022
Date Signed: 11/18/2022 10:09:42 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2022 and conducted by Evaluator Raul Navarro
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20220929132418
FACILITY NAME:TORRES FAMILY CHILD CAREFACILITY NUMBER:
198015363
ADMINISTRATOR:TORRES, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 850-4185
CITY:CARSONSTATE: CAZIP CODE:
90745
CAPACITY:14CENSUS: 5DATE:
11/18/2022
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Maria TorresTIME COMPLETED:
10:09 AM
ALLEGATION(S):
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Day care child's diapering needs are not being met.
Day care child's care needs are not being met.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Raul Navarro conducted an unannounced complaint inspection on 11/18/2022. LPA arrived at the facility at 9:15am and met with Licensee Maria Torres. The purpose of the inspection was to deliver the findings of the above allegations. There were six children present during today's inspections.

During the course of the investigation LPA Navarro toured the facility, conducted interviews with the Complainant, Licensee, Staff, and parents. Interviews conducted with the Licensee, staff, and parents were not consistent with the allegations made by the Complainant. Due to conflicting statements made by the Complainant and interviews conducted with Licensee, staff, and parents, the allegations of day care child's diapering needs are not being met and day care child's needs are not being met are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Karen ChambersTELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Raul NavarroTELEPHONE: 323-981-3388
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20220929132418
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: TORRES FAMILY CHILD CARE
FACILITY NUMBER: 198015363
VISIT DATE: 11/18/2022
NARRATIVE
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Exit interview was conducted with Licensee Maria Torres. The notice of site visit was given to the Licensee and must remain posted for 30 days.
SUPERVISOR'S NAME: Karen ChambersTELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Raul NavarroTELEPHONE: 323-981-3388
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2