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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198015695
Report Date: 11/16/2023
Date Signed: 11/16/2023 03:21:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/09/2023 and conducted by Evaluator Cynthia Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20231109145328
FACILITY NAME:CHERRY BLOSSOM CHILDCARE & PRESCHOOLFACILITY NUMBER:
198015695
ADMINISTRATOR:LYNN MARROQUINFACILITY TYPE:
840
ADDRESS:906 S. GRAND AVENUETELEPHONE:
(626) 335-5500
CITY:GLENDORASTATE: CAZIP CODE:
91740
CAPACITY:45CENSUS: 0DATE:
11/16/2023
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Martha AlvarezTIME COMPLETED:
03:25 PM
ALLEGATION(S):
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Physical Plant-Facility bathrooms are malodorous
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Cynthia Reyes conducted an unannounced site inspection to investigate the above complaint allegation. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. LPA met with Martha Alvarez Director, who the complaint was gone over and who took LPA on a tour of the facility indoors and out.

During the course of this investigation, LPA conducted Interviews, received and reviewed documents as well as LPA own observations.

Physical Plant: Complainant stated that the school age bathroom has a strong urine smell. Interviews with staff stated that yes the bathroom smells of urine and they are always trying to keep it clean and even use a cleaning product just for urine. During LPA walk through with the Director Martha, LPA inspected the school age bathroom and class room which, LPA did observe the bathroom to have smelled of urine and the class Continue on next page
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20231109145328
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: CHERRY BLOSSOM CHILDCARE & PRESCHOOL
FACILITY NUMBER: 198015695
VISIT DATE: 11/16/2023
NARRATIVE
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room rugs had not been cleaned or vacuumed, window shades need dusting and trash cans were full. The facility has a lot of toys, some old and new that may make them look dirty. Interviews stated that at the end of the night they may have a high ratio before closing and are not able to clean at the end of the day and will need to clean the next day before the school age children arrive at the site. Interviews stated that the staff do the cleaning and there is not cleaning crew.

LPA advised the Director to update and be more detailed regarding the bathroom on the cleaning list (Copy provided) that the staff sign off on when they clean a specific area of the class room. List headings only states sanitize and disinfect, vacuum, mop and clean, however the restroom is only documented under mopping to be done. LPA also advised/consulted that a cleaning crew should come in and deep clean the facility at least once a quarter.

LPA also reminded the director of title 22 regulation 101238 Buildings and Grounds (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.

Based on LPA observation, interviews conducted and documents reviewed and received, the preponderance of evidence standard has been met, therefore, the above allegation is found to be substantiated. California Code of Regulations (Title 22 Division & Chapter), Type B is being cited on the attached deficiencies page LIC 9099D.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director, Martha Alvarez.

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SUPERVISOR'S NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 33-CC-20231109145328
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CHERRY BLOSSOM CHILDCARE & PRESCHOOL
FACILITY NUMBER: 198015695
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/16/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/01/2023
Section Cited
CCR
101238(a)
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101238 Buildings and Grounds (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement is not meet as evidence by: Based on interview with staff, documents reviewed and received and LPA
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Director states her and the assistant director will ensure that the staff are doing there job as far as cleaning and will do follow up and update the cleaning check list. Director states will submit what they will be doing in writing and send copy of update check list, by the POC date.
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own observation, It has been determined that the school age bathroom does smell of urine and the carpets and floors are dirty.

This poses a potential risk to the health and safety of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
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