<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198016141
Report Date: 06/21/2023
Date Signed: 06/21/2023 03:45:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/10/2023 and conducted by Evaluator Jennifer Hua
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20230510114100
FACILITY NAME:MONTESSORI SCHOOL OF HACIENDA HEIGHTSFACILITY NUMBER:
198016141
ADMINISTRATOR:ENOKA ATTALEFACILITY TYPE:
850
ADDRESS:15207 E. LOS ROBLES AVENUETELEPHONE:
(626) 968-0500
CITY:HACIENDA HEIGHTSSTATE: CAZIP CODE:
91745
CAPACITY:122CENSUS: 36DATE:
06/21/2023
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Enoka AttaleTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are operating over ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
This complaint inspection was conducted by Licensing Program Analyst (LPA) Jennifer Hua who met with Enoka Attale, Director for the purpose of providing the finding for the above pending allegation. A Covid-19 risk assessment was conducted. At 1:48pm, Director took LPA on a tour of the facility and the following were observed: 4s/5s room - 11 children with 1 staff, 3s/4s room - 11 children with 1 staff, 2s room- 14 children with 2 staff.

During the course, of the investigation, interviews were conducted with Director, day-care staff and parents. Complaint was reported anonymously.

It was alleged that one staff was left with 28-30 children. However, no specific date, time or classroom the alleged over ratio occurred were provided. RP also alleged that some staff do not have the required ECE units but are supervising children alone.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Jennifer Hua
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 33-CC-20230510114100
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MONTESSORI SCHOOL OF HACIENDA HEIGHTS
FACILITY NUMBER: 198016141
VISIT DATE: 06/21/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Director denied that one teacher was left alone with more than 12 children. Director stated that if needed children will be moved to different classrooms to maintain ratio.

Staff 1(S1) stated that staff has never been left alone with more than 12 children. S1 also stated that there is another staff assigned to work in the same classroom. S1 also stated that, when there are more than 12 children in the classroom, the excess will be moved to another classroom that is low in numbers.

Staff 2(S2) denied ever out of ratio. S2 stated that another teacher is in the classroom and that there are usually between 12-14 children present.

Staff 3(S3) stated that there are no more than 12 children in the classroom but if needed another staff will come to assist.

Staff 4(S4) denies ever being left alone with more than 12 children. S2 stated that she works with another staff in her classroom.

Staff 5(S5) stated that there were a few times, that S5 was out of ratio with 1-2 extra children for a couple of minutes if staff was not available.

Parent(s) interviewed, stated that they don’t have any issues with the facility. Parents also stated that they have not seen any teacher/ratio issue and stated that they keep a check of their numbers and that the front office staff will assist as needed.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Jennifer Hua
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 8
Control Number 33-CC-20230510114100
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MONTESSORI SCHOOL OF HACIENDA HEIGHTS
FACILITY NUMBER: 198016141
VISIT DATE: 06/21/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
A review of staff timesheets and children sign in/out sheets for the two-week period reflect that there were between 32-42 children in care, and between 4-5 teachers and 1 aide present plus director and front office staff.

A review of teachers’ file reflected teachers have the educational transcripts and are qualified.

Based on the above, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview conducted with Enoka Attale. Copy of report provided and Notice of Site Visit provided and shall be posted for 30 days in an area accessible for review.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Jennifer Hua
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/10/2023 and conducted by Evaluator Jennifer Hua
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20230510114100

FACILITY NAME:MONTESSORI SCHOOL OF HACIENDA HEIGHTSFACILITY NUMBER:
198016141
ADMINISTRATOR:ENOKA ATTALEFACILITY TYPE:
850
ADDRESS:15207 E. LOS ROBLES AVENUETELEPHONE:
(626) 968-0500
CITY:HACIENDA HEIGHTSSTATE: CAZIP CODE:
91745
CAPACITY:122CENSUS: 36DATE:
06/21/2023
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Enoka AttaleTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are providing care and supervision to children without the required qualifications
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
This complaint inspection was conducted by Licensing Program Analyst (LPA) Jennifer Hua who met with Enoka Attale, Director for the purpose of providing the finding for the above pending allegation. A Covid-19 risk assessment was conducted. At 1:48pm, Director took LPA on a tour of the facility and the following were observed: 4s/5s room - 11 children with 1 staff, 3s/4s room - 11 children with 1 staff, 2s room- 14 children with 2 staff.

During the course, of the investigation, interviews were conducted with Director, day-care staff. Complaint was reported anonymously.

It was alleged that a new teacher was hired and does not have the required ECE units but has some sort of Montessori training.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Jennifer Hua
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 8
Control Number 33-CC-20230510114100
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MONTESSORI SCHOOL OF HACIENDA HEIGHTS
FACILITY NUMBER: 198016141
VISIT DATE: 06/21/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Director stated that unqualified staff were never left alone with children. Director provided transcripts for the teachers.

Teachers interviewed stated that they are qualified teachers. However, a review of teachers’ transcripts reflected that staff 2 (S2)’s transcripts are from a foreign country and have not been evaluated by an approved agency prior to being hired as required.

This agency has investigated the complaint alleging staff providing care and supervision without the required qualifications. Based on LPA's interview and record review which was conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22 are being cited on the attached LIC 9099D.

An exit interview conducted with Enoka Attale. Copy of report provided and Notice of Site Visit provided and shall be posted for 30 days in an area accessible for review
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Jennifer Hua
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 8
Control Number 33-CC-20230510114100
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MONTESSORI SCHOOL OF HACIENDA HEIGHTS
FACILITY NUMBER: 198016141
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/21/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/10/2023
Section Cited
CCR
101216.1(b)(1)(2)
1
2
3
4
5
6
7
Teacher Qualifications and Duties. Prior to employment, a teacher shall meet the requirements of (b)(1) or (b)(2) below: A teacher shall have completed, with passing grades, at least six postsecondary semester or equivalent quarter units of the education requirement specified in (c)(1) below, or shall have obtained a Child Development Assistance Permit issued by the California Commission on Teacher Credentialing.

1
2
3
4
5
6
7
Per director, staff submitted the foreign transcripts to be evaluated in early June to the Academic & Professional International Evaluations, Inc to be evaluated and was informed the process will take about a month. Director will submit copy to LPA by POC due date.
8
9
10
11
12
13
14
The requirement is not met as evidenced by: Staff #2 was hired as a teacher, but the transcripts are from a foreign country and has not been evaluated by an approved agency. This poses a potential risk to the health and safety of children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Jennifer Hua
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 8