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13 | This was a complaint inspection conducted by Denise Gibbs, Licensing Program Analyst (LPA) on 2/10/21 at 1:00PM. Due to COVID-19 and precautionary measures, this complaint was conducted with Leonor Sanabria, Licensee via Whatsapp for the purpose of delivering findings.
During the course of this investigation, LPA interviewed Licensee, assistants, parents, children, and other relevant adults. All pertinent documentation was collected. Licensee, children, and assistants confirm that licensee does leave the day care to run errands during the day when needed. Per interviews she is gone for a short amount of time and it is not everyday. LPA observed that facility has three qualified assistants to care for the children in the absence of the licensee. No disclosures were made regarding the licensee yelling at the children. Licensee stated that they do use a firm tone when talking about something serious, but they do not yell. Children interviewed informed that the staff at the facility do not yell at them.
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