198016602-7-18-2019-33-CC-BVON-BF3TTP-20190815150105

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198016602
Report Date: 07/18/2019
Date Signed: 07/18/2019 09:51:14 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/24/2019 and conducted by Evaluator Armando J Lucero

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20190524143957

FACILITY NAME:	GUERRERO FAMILY CHILD CARE		FACILITY NUMBER:	198016602
ADMINISTRATOR:	GUERRERO, ESTELA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(626) 966-4760
CITY:	COVINA	STATE: CA	ZIP CODE:	91722
CAPACITY:	14	CENSUS: 10	DATE:	07/18/2019
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Estela Guerrero, Licensee		TIME COMPLETED:	10:05 AM

ALLEGATION(S):

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Day care provider handled day care child in a rough manner

INVESTIGATION FINDINGS:

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An unannounced Complaint Investigation was conducted on this day by Licensing Program Analyst (LPA) A. Lucero regarding the allegation above. LPA met with Licensee Estela Guerrero who guided LPA on a tour of the indoors and outdoors of the facility.

Complaint alleges day care provider handled day care child in a rough manner. Interviews were conducted with Licensee and day care staff; no disclosures were made. Licensee and staff deny allegation. LPA obtained a police report from the Covina Police Department that states that there were no visible bruises or markings at the initial time of their report.

Alleged victim #1 was interviewed who stated that staff #1 pinched them and pulled their hair. Interview was conducted with Child #8 who stated that they witnessed the incident. Currently enrolled children were interviewed, no disclosures were made regarding the allegation mentioned above. LPA interviewed parents of currently enrolled children; no disclosures were made regarding the allegation mentioned above.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Armando J Lucero	TELEPHONE: (323) 981-3435
LICENSING EVALUATOR SIGNATURE:	DATE: 07/18/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20190524143957

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: GUERRERO FAMILY CHILD CARE	FACILITY NUMBER: 198016602
	VISIT DATE: 07/18/2019

NARRATIVE

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Due to statements provided that conflict with one another, and that alleged victim #1 and Child #8 are siblings, LPA is unable to determine if day care provider handled day care child in a rough manner.

Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is Unsubstantiated.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted with the Licensee, during which appeal rights were given and explained. A copy of the Appeal Rights (LIC 9058 01/16) was provided. The Licensee’s signature on this report acknowledges receipt of rights.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Armando J Lucero	TELEPHONE: (323) 981-3435
LICENSING EVALUATOR SIGNATURE:	DATE: 07/18/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2019

LIC9099 (FAS) - (06/04)

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