198016669-12-22-2022-33-CC-ACHO-CMXPGC-20230110101805

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198016669
Report Date: 12/22/2022
Date Signed: 12/22/2022 04:13:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2022 and conducted by Evaluator Bardo Baluyot

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20221117143306

FACILITY NAME:	RAMSEY-RAY FAMILY CHILD CARE		FACILITY NUMBER:	198016669
ADMINISTRATOR:	RAMSEY-RAY,KIKANZA & GEOFF		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(626) 296-6901
CITY:	ALTADENA	STATE: CA	ZIP CODE:	91101
CAPACITY:	14	CENSUS: 0	DATE:	12/22/2022
		UNANNOUNCED	TIME BEGAN:	02:43 PM
MET WITH:	Resident, Sheila Balkcom		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Licensee refuses to provide daycare child's authorized representative with information regarding the child.

INVESTIGATION FINDINGS:

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On December 22, 2022 at 2:40 p.m., Licensing Program Analyst (LPA) Bardo Baluyot conducted an unannounced follow up complaint inspection to deliver findings for the above allegation. Upon arrival, LPA conducted a COVID risk self-assessment and met with Licensee Kikanza Ramsey-Ray's mother, Sheila Balkcom. Licensees, Kikanza and Geoff Ramsey-Ray were not home. Per Ms. Balkcom, the facility's last day was 12/16 for winter break and classes will resume 1/3/2023. LPA obtained a copy of the children's roster, email correspondence between Licensee and RP, and conducted staff interviews during the initial visit conducted on 11/18/2022.

This agency has investigated the complaint alleging that “Licensee refuses to provide daycare child's authorized representative with information regarding the child.” According to the allegation, the RP states that, “licensee does not provide them with equal information regarding the child's activities and records.” LPA conducted interviews with Staff #1 (S1) and Parent #1 (P1) and reviewed correspondence records. LPA found several instances where RP thanks the Licensee for providing requested information despite a delayed response. Interview conducted with facility staff did not reveal disclosures to support the allegation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ana Chico	TELEPHONE: (323) 981-3351
LICENSING EVALUATOR NAME: Bardo Baluyot	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 12/22/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20221117143306

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: RAMSEY-RAY FAMILY CHILD CARE	FACILITY NUMBER: 198016669
	VISIT DATE: 12/22/2022

NARRATIVE

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Both S1 and P1 stated that RP and family were not denied entry to an event held at the facility but rather allowed to stay. LPA was able to confirm this with RP during an interview conducted.

On this day, LPA reviewed and clarified the facility's Parents’ Rights policies regarding “Requests in writing that a parent not be allowed to visit your child or take your child from the family childcare home, provided you have shown a certified copy of a court order”. LPA issued a Technical Advisory on this day and explained to Licensees that the facility should refer to both Parents' Rights Policies and Court Order on file where it involves their licensed day care. This includes the transparency and equitability of correspondence with both the child's custodial parents and/or non-custodial parents who are authorized by a custodial parent.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with resident, Sheila Balkcom. A copy of Appeal Rights were also provided to Licensees and explained that the Licensees have 15 days from this day (12/22/2022) to file an appeal to the department.

SUPERVISOR'S NAME: Ana Chico	TELEPHONE: (323) 981-3351
LICENSING EVALUATOR NAME: Bardo Baluyot	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 12/22/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2022

LIC9099 (FAS) - (06/04)

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