<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198016871
Report Date: 01/03/2025
Date Signed: 01/03/2025 11:39:17 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2024 and conducted by Evaluator Stephanie Li
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20241029111545

FACILITY NAME:MCKINLEY MONTESSORI ACADEMYFACILITY NUMBER:
198016871
ADMINISTRATOR:RACHEL CORDOVAFACILITY TYPE:
850
ADDRESS:217 E. MCKINLEY AVENUETELEPHONE:
(909) 620-8400
CITY:POMONASTATE: CAZIP CODE:
91767
CAPACITY:75CENSUS: 0DATE:
01/03/2025
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Director Rachel CordovaTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not ensure proper supervision resulting in day care child being scratched by another child.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing program analyst (LPA) Stephanie Li conducted an unannounced site inspection to present the findings of the above complaint allegations. Licensing staff met with Director Rachel Cordova to whom the reason for the visit was explained. Director provided a tour of the facility. Present during the inspection was 4 staff and 0 children.

During the investigation licensing staff conducted interviews with director, teachers, and parent. Licensing staff also obtained several documents related to the complaint allegation, including but not limited to a copy of the facility roster, parent handbook, lesson plans, photos of yard set up and photos of documents from children’s files. Children files were also reviewed during this investigation.

*Continue to next page...
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Christina GabelmanTELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Stephanie LiTELEPHONE: (626) 366-3362
LICENSING EVALUATOR SIGNATURE:

DATE: 01/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20241029111545
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MCKINLEY MONTESSORI ACADEMY
FACILITY NUMBER: 198016871
VISIT DATE: 01/03/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on observations made and statements obtained from interviews, evidence and disclosures were made regarding staff not ensuring proper supervision resulting in day care child being scratched by another child, corroborating the allegation, therefore, the above allegation is deemed SUBSTANTIATED. California Code of Regulations, Title 22 are being cited on the attached LIC9099D. Deficiencies that are being cited need to be cleared to protect the children’s health and safety.

A notice of site visit was given to licensee and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was reviewed and appeal rights provided with Director Rachel Cordova.
SUPERVISOR'S NAME: Christina GabelmanTELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Stephanie LiTELEPHONE: (626) 366-3362
LICENSING EVALUATOR SIGNATURE:

DATE: 01/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/03/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20241029111545
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MCKINLEY MONTESSORI ACADEMY
FACILITY NUMBER: 198016871
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/03/2025
Section Cited
CCR
101229(a)
1
2
3
4
5
6
7
(a) The licensee shall provide care and supervision as necessary to meet the children's needs.

This requirement was not met evidenced by:
1
2
3
4
5
6
7
Per Director, break schedules were changed so that there are 2 teachers at all times. She implemented active supervision training in the annual staff development. Copy of new break schedule and staff development training was provided to LPA during visit.
8
9
10
11
12
13
14
Based on observations made, one teacher was alone with 15 children ages 2-5 for more than 10 minutes and was not able to actively supervise the children and redirect their fighting, which poses/posed a health and safety risk to children in care.
8
9
10
11
12
13
14
Per Director, facility hired a behavioral specialist who came in November and trained staff on challenging behaviors. Copy of training material was provided to LPA via email during todays visit.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Christina GabelmanTELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Stephanie LiTELEPHONE: (626) 366-3362
LICENSING EVALUATOR SIGNATURE:

DATE: 01/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/03/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5