198017148-3-22-2024-54-CC-DGIS-D3ZQZ8-20240404123618

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198017148
Report Date: 03/22/2024
Date Signed: 03/22/2024 12:14:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2024 and conducted by Evaluator Tiffanie Tran

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20240129084731

FACILITY NAME:	CRYSTAL STAIRS, INC - CENTURY		FACILITY NUMBER:	198017148
ADMINISTRATOR:	KIMBERLY HARGROVE		FACILITY TYPE:	850
ADDRESS:	1700 IMPERIAL HIGHWAY		TELEPHONE:	(323) 214-0020
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90059
CAPACITY:	80	CENSUS: 57	DATE:	03/22/2024
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	TiJauna Barnes		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Personal Rights- Staff member hit daycare child while in care.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) T. Tran and A. Padilla made an unannounced visit at the above licensed facility for the purpose of delivering the finding for the above complaint allegation. LPAs met with Site Supervisor, TiJauna Barnes and toured the facility. LPAs observed proper care and supervision.

Based upon the evidence obtained through the course of interviews staff, children, and other the allegation of facility staff hit daycare child did not occurred. There were no witnesses that staff member hit a daycare child while in care therefore, there was no credible evidence to support or disprove the above personal rights allegation occurred at this facility. This allegation has been determined unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the facility representative, TiJauna Barnes.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Denise Gibbs	TELEPHONE: (323) 981-3385
LICENSING EVALUATOR NAME: Tiffanie Tran	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 03/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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