198017158-11-18-2019-54-CC-BVON-BJP9KT-20191208222652

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198017158
Report Date: 11/18/2019
Date Signed: 11/18/2019 12:22:06 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2019 and conducted by Evaluator Rita Ramos

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20190926152826

FACILITY NAME:	ELLA FITZGERALD CDC/DREW CHILD DEVELOPMENT CORPORA		FACILITY NUMBER:	198017158
ADMINISTRATOR:	OLA BAILEY		FACILITY TYPE:	850
ADDRESS:	2590 INDUSTRY WAY		TELEPHONE:	(310) 669-9440
CITY:	LYNWOOD	STATE: CA	ZIP CODE:	90262
CAPACITY:	40	CENSUS: 31	DATE:	11/18/2019
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Ola Bailey, Director		TIME COMPLETED:	12:40 PM

ALLEGATION(S):

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Staff engaged in verbal altercation in front of day care child

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Rita Ramos conducted an unannounced complaint inspection to the above facility. LPA met with Ola Bailey, Director, who guided analyst on a tour of the facility. There were 31 children with 5 staff presen upon arrival.

During the investigation LPA interviewed staff, parents, and children. LPA obtained a copy of the facility roster and copies of other supporting documentation.

Director states that there was an altercation that took place in front of the children but it was mainly due to Parent #6 being upset and frustrated and children happened to be present when Parent #6 entered to express their frustration.

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Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Rita Ramos	TELEPHONE: (323) 981-3985
LICENSING EVALUATOR SIGNATURE:	DATE: 11/18/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20190926152826

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: ELLA FITZGERALD CDC/DREW CHILD DEVELOPMENT CORPORA	FACILITY NUMBER: 198017158
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/18/2019

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 12/02/2019 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	Personal Rights To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced by	1 2 3 4 5 6 7	Per Director, training on how to handle confrontational situations will take place. A copy of the training registration will be submitted by POC due date of 12/02/19. Director will submit copies of training certificate after the training is taken.
	8 9 10 11 12 13 14	interviews conducted in which disclosures were made that there was an altercation that occurred in front of the children in care due to Parent #6 expressing frustration upon entering and picking up Child #1 and Staff #4 not allowing staff to remove the children during this situation. This poses a potential health and safety risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Rita Ramos	TELEPHONE: (323) 981-3985
LICENSING EVALUATOR SIGNATURE:	DATE: 11/18/2019

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2019

LIC9099 (FAS) - (06/04)

Page: 3 of 3

Control Number 54-CC-20190926152826

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: ELLA FITZGERALD CDC/DREW CHILD DEVELOPMENT CORPORA	FACILITY NUMBER: 198017158
	VISIT DATE: 11/18/2019

NARRATIVE

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When interviewing staff, Staff #1, Staff #3 and Staff #4 disclosed that there was an altercation that took place in front of the children in care because Parent #6 was upset and staff intervened, however, the children were not removed from that uncomfortable environment. Staff #3 disclosed that Parent #1 was also present during the altercation.

Parent #6 disclosed that children were present during the altercation and that Staff #3 attempted to remove the children from the uncomfortable environment, however, Staff #4 stated that the children should remain because they did not think it was serious enough for the children to leave. Parent #1 disclosed that they do not recall the incident.

Children interviewed made no disclosures.

Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 Chapter 1 101223(a)(2) Personal Rights is being cited on the attached deficiencies page.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Ola Bailey, Licensee, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Rita Ramos	TELEPHONE: (323) 981-3985
LICENSING EVALUATOR SIGNATURE:	DATE: 11/18/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2019

LIC9099 (FAS) - (06/04)

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