<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198017365
Report Date: 11/18/2020
Date Signed: 11/18/2020 09:51:33 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/15/2020 and conducted by Evaluator Thelma Razo
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20200915123051
FACILITY NAME:CARTER-BEDOYA FAMILY CHILD CAREFACILITY NUMBER:
198017365
ADMINISTRATOR:CARTER-BEDOYA, CYNTHIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 906-0101
CITY:WHITTIERSTATE: CAZIP CODE:
90604
CAPACITY:14CENSUS: 9DATE:
11/18/2020
UNANNOUNCEDTIME BEGAN:
08:32 AM
MET WITH:Cynthia Carter-Bedoya, LicenseeTIME COMPLETED:
09:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights: Adult in the home mishandles daycare children while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Thelma Razo called the facility to deliver complaint investigation findings due to COVID-19 and precautionary measures. LPA Razo identified self to Licensee Cynthia Carter-Bedoya and discussed the purpose of the call.

On 9/21/2020, LPA Razo made an initial complaint tele-inspection via Facetime and met with Licensee. At 9:27AM, LPA was guided with a tour of the facility. LPA interviewed Licensee and Staff #1 during this tele-inspection. LPA obtained staff and children's roster. Additional interviews were conducted by LPA Razo with 4 parents (via phone at their residence on 9/25/2020 and 10/15/2020), 3 children (via virtual call at their residence on 10/15/2020, 10/19/2020, 10/22/2020), and 1 staff (via phone on 10/20/2020).

During the course of the investigation, LPA found that the complainant did not actually witness the incident and was reporting on behalf of a third party. It was alleged that a staff at the day care grabbed children's arms, pinched and placed hand on children's neck. After interviewing the subject of this investigation, it was revealed that a staff squeezed the hand of the child. However, there were no witnesses to collaborate with the alleged incident. Furthermore, Licensee denied that she or any of the staff handled the children inappropriately.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Ana ChicoTELEPHONE: (323) 513-3793
LICENSING EVALUATOR NAME: Thelma RazoTELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20200915123051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: CARTER-BEDOYA FAMILY CHILD CARE
FACILITY NUMBER: 198017365
VISIT DATE: 11/18/2020
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The discipline policy of the day care is to redirect children and to reflect on the things that they did. This was corroborated by various interviews which included parents and children currently attending and 2 staff.
Based on the information gathered and interviews, there was no evidence to support that adult in the home mishandles daycare children while in care. Therefore, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, the above allegation is deemed UNSUBSTANTIATED.

No deficiencies were cited under California Code of Regulations Title 22 Division 12 Chapter 1 at this time.
Exit interview was conducted with Licensee Cynthia Carter-Bedoya. This report along with a copy of the Appeal Rights will be emailed to the Licensee with a read receipt or confirmation of receipt of email, which will act as the Licensee’s signature. A copy of the signed report will also be sent by the Licensee to the Department.

A Notice of Site Visit was not provided since a physical inspection was not conducted.
SUPERVISOR'S NAME: Ana ChicoTELEPHONE: (323) 513-3793
LICENSING EVALUATOR NAME: Thelma RazoTELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 2