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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198017843
Report Date: 03/12/2025
Date Signed: 03/12/2025 03:37:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2025 and conducted by Evaluator Joshua Ortega
COMPLAINT CONTROL NUMBER: 54-CC-20250211152223
FACILITY NAME:YWCA/GREATER LA - WALNUT PARK CDCFACILITY NUMBER:
198017843
ADMINISTRATOR:CASTRO, JESSICAFACILITY TYPE:
850
ADDRESS:7515 PACIFIC BLVDTELEPHONE:
(213) 365-2991
CITY:WALNUT PARKSTATE: CAZIP CODE:
90255
CAPACITY:72CENSUS: 20DATE:
03/12/2025
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Jessica CastroTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff yelled at day care child.
Staff intimidates day care children.
INVESTIGATION FINDINGS:
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On 03/11/2025 at 2:30PM Licensing Program Analyst (LPA's) Joshua Ortega and Claudia Kam conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegation. LPA's announced purpose of inspection and was allowed entry to facility by Jessica Castro. LPA met with site Director, who guided analyst on a tour of the facility. There were 20 children present with 4 staff upon arrival.

During the investigation LPA obtained a copy of children roster, personnel roster, reviewed children's files and teacher files, toured and observed the facility, and conducted interviews with staff, children and parents.

Information provided by the reporting party alleges that staff yelled at day care children and staff intimidates day care children. .
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Joshua Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20250211152223
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: YWCA/GREATER LA - WALNUT PARK CDC
FACILITY NUMBER: 198017843
VISIT DATE: 03/12/2025
NARRATIVE
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Based on the LPA's observations and interviews which were conducted and record review it was found that there is no evidence to confirm the allegations. Interviews were found to be inconclusive therefore allegations could not be substantiated. Interviews with children prove that they are content while in care. Based on observations LPA's did not observe any violation of personal rights. Interviews with parents proved they are content with care children are provided and have not observed any negative behavior towards children. Interviews with staff confirm they receive personal rights training in addition a consultant comes to the center to provide specialized training to meet the needs of the classroom. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies will be cited today 03/12/25.

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted with Jessica Castro, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

Page 2 of 2
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Joshua Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2