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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198018117
Report Date: 04/21/2022
Date Signed: 04/21/2022 01:00:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2022 and conducted by Evaluator Lissete Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20220210124159
FACILITY NAME:APOLLO CENTERFACILITY NUMBER:
198018117
ADMINISTRATOR:URZUA, CONNIEFACILITY TYPE:
830
ADDRESS:7850 QUILL DR.TELEPHONE:
(562) 861-5857
CITY:DOWNEYSTATE: CAZIP CODE:
91754
CAPACITY:32CENSUS: DATE:
04/21/2022
UNANNOUNCEDTIME BEGAN:
09:01 AM
MET WITH:Haydee Portillo, Education CoordinatorTIME COMPLETED:
10:31 AM
ALLEGATION(S):
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Child sustained injury while in care.
Staff did not change a child's diaper.
Staff are on their cell phone while children play.
INVESTIGATION FINDINGS:
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On 4/21/2022 Licensing Program Analyst (LPA) Lissete Gonzalez conducted an unannounced Complaint Inspection to conclude the investigation regarding the above complaint allegations. Upon arrival, LPA met with Haydee Portillo, Education Coordinator, who guided LPA on a tour of the facility. Census was taken

Regarding the allegation, child sustained injury while in care, during the course of this investigation LPA conducted interviews with day care staff and other witnesses. The facility roster and facility ouch reports were reviewed. There were no disclosures made during interviews or record review to support the allegation. Although the allegation(s) may have happened or are valid there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation, staff did not change a child’s diaper, during the course of this investigation LPA conducted interviews with day care staff and other witnesses. A copy of the facility roster was obtained. LPA
REPORT CONTINUES ON NEXT PAGE: 1 OF 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Lissete Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20220210124159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: APOLLO CENTER
FACILITY NUMBER: 198018117
VISIT DATE: 04/21/2022
NARRATIVE
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also obtained a copy of the diapering log. There were no disclosures made during interviews or records to support the allegation. Although the allegation(s) may have happened or are valid there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation, staff are on their cell phone while children play, during the course of this investigation LPA conducted interviews with day care staff and other witnesses. Interview disclosures corroborate that facility staff use tablets to assess children outdoors and facility staff were using a company issued cell phone to communicate with authorized representatives temporarily. There were no witness disclosures to support the allegation that staff use their cell phone while children play. LPA also obtained a copy of the Standard Staff Policies that includes personal cell phone usage. Although the allegation(s) may have happened or are valid there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

There were no deficiencies cited during today’s inspection.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the facility representative, Haydee Portillo.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Lissete Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2