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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198018117
Report Date: 04/04/2024
Date Signed: 04/04/2024 10:16:59 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/28/2024 and conducted by Evaluator Katrina Chicote
COMPLAINT CONTROL NUMBER: 54-CC-20240228123158
FACILITY NAME:APOLLO CENTERFACILITY NUMBER:
198018117
ADMINISTRATOR:URZUA, CONNIEFACILITY TYPE:
830
ADDRESS:7850QUILL DRIVETELEPHONE:
(562) 861-5857
CITY:DOWNEYSTATE: CAZIP CODE:
90242
CAPACITY:32CENSUS: 19DATE:
04/04/2024
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Candeleria Muniz, Facility Representive (FR)TIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Personal Rights - Staff caused injury to day care child
INVESTIGATION FINDINGS:
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On 04/04/2024 at 9:30 AM Licensing Program Analysts (LPAs) Katrina Chicote and Claudia Kam arrived at the above facility for the purpose of an Unannounced complaint investigation to deliver findings for the above alleged allegation. Upon arrival, LPAs announced purpose of visit and was granted entry to facility by Facility Staff. LPAs observed 10 infants with two staff playing outside and nine infants with six staff inside, total census of 19 infants.

During the course of this investigation, LPA conducted interviews of staff and parents, and obtained and reviewed pertinent documents. Interviews conducted did not provide corroborating information in regards to allegation, parents interviewed consistently state being satisfied with level of care being provided and that they are informed of any injuries at the facility verbally as well as written notifications provided. LPA reviewed daily health checks forms written by staff that is provided to parents corroborating written communication that is provided to parents. Personal Rights of infants were observed by LPA during multiple inspections.
Report Continues - Page 1 of 2
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Katrina Chicote
LICENSING EVALUATOR SIGNATURE:

DATE: 04/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20240228123158
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: APOLLO CENTER
FACILITY NUMBER: 198018117
VISIT DATE: 04/04/2024
NARRATIVE
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This Agency has investigated the above complaint and found that although the allegation may have happened or is valid; based on observations and interviews there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the allegation is deemed UNSUBSTANTIATED.

The facility was found in compliance per Title 22 regulations, there will be no deficiencies cited today 04/04/2024.

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted and report was reviewed with the Facility Representative, Candeleria Muniz.


Report Ends - Page 2 of 2
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Katrina Chicote
LICENSING EVALUATOR SIGNATURE:

DATE: 04/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2