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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198018204
Report Date: 05/03/2019
Date Signed: 05/03/2019 01:34:45 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2019 and conducted by Evaluator Ariel Almazan
COMPLAINT CONTROL NUMBER: 33-CC-20190212135023
FACILITY NAME:ROSEMEAD CHRISTIAN PRESCHOOLFACILITY NUMBER:
198018204
ADMINISTRATOR:REV. DEBORAH OHFACILITY TYPE:
850
ADDRESS:9032 E. MISSION DR.TELEPHONE:
(626) 237-0082
CITY:ROSEMEADSTATE: CAZIP CODE:
91770
CAPACITY:30CENSUS: 13DATE:
05/03/2019
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Candace WongTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Personal Rights: Facility staff handles children in a rough manner.
Personal Rights: Facility staff engaged in verbal altercation in presence of day-care children
Personal Rights: Facility staff are withholding food and water as punishment.
INVESTIGATION FINDINGS:
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An unannounced complaint inspection was made on this day by Licensing Program Analyst (LPA) Ariel Cazares to the licensed day care. LPA met with Director Candace Wong to discuss the above allegations. At the time of arrival LPA observed 13 children and 2 additional staff.

An investigation was conducted and concluded by LPA Ariel Cazares. LPA conducted interviews with complainant, staff, children and other individuals. Per complainant, the director was observed handling a children in a rough manner, pulling on the children's sweater hoods or their arms. Name of children were not known. Complainant reveleaed that Child #1 was swatted on the buttocks by a staff, as observed by another adult. Complainant disclosed that director yells and argues with staff in front of children. Complainant stated witnessing this and being told by others.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Ariel AlmazanTELEPHONE: (323) 981-2949
LICENSING EVALUATOR SIGNATURE:

DATE: 05/03/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2019 and conducted by Evaluator Ariel Almazan
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20190212135023

FACILITY NAME:ROSEMEAD CHRISTIAN PRESCHOOLFACILITY NUMBER:
198018204
ADMINISTRATOR:REV. DEBORAH OHFACILITY TYPE:
850
ADDRESS:9032 E. MISSION DR.TELEPHONE:
(626) 237-0082
CITY:ROSEMEADSTATE: CAZIP CODE:
91770
CAPACITY:30CENSUS: 13DATE:
05/03/2019
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Candace WongTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Facility staff yells at children
INVESTIGATION FINDINGS:
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An unannounced complaint inspection was made on this day by Licensing Program Analyst (LPA) Ariel Cazares to the licensed day care. LPA met with Director Candace Wong to discuss the above allegations. At the time of arrival LPA observed 13 children and 2 additional staff.

An investigation was conducted and concluded by LPA Ariel Cazares. LPA conducted interviews with complainant, staff, children and other individuals. Per complainant, Staff #1 yells at children when they are not listening. Complainant stated hearing Staff #1 yell at other staff.

LPA conducted interviews with staff who denied the allegations. Staff denied yelling at children and/or being yelled at in front of children.

LPA interviewed children in the facility. One child disclosed that Staff #1 yells loudly at others and that the child feels sad.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Ariel AlmazanTELEPHONE: (323) 981-2949
LICENSING EVALUATOR SIGNATURE:

DATE: 05/03/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 33-CC-20190212135023
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ROSEMEAD CHRISTIAN PRESCHOOL
FACILITY NUMBER: 198018204
VISIT DATE: 05/03/2019
NARRATIVE
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Other individuals were interviewed who have been present in the facility. Individual #2 disclosed witnessing Staff #1 yell at a child "to do something". Individual #2 also disclosed Staff #2 yelled at a child who hit another child. Individual #2 described the yelling as a "reprimanding way." Individual #2 stated that they were not visible to the staff when this occurrence happened.

Based on interviews conducted and disclosures made, along with complainant's report the preponderance of evidence standard has been met, therefore the above allegation of "Facility staff yells at children" is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Section 101226, is being cited on the attached LIC 9099D.

Upon receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months.

Exit interview conducted and a copy of this report was left with Director Candace Wong. A copy of the appeal rights were provided and explained.

A "Notice of Site Visit" and copy of the report was issued. Notice of Site Visit must remain posted for 30 days. Failure to do so will result in a $100.00 civil penalty

This report must remain on file for three (3) years. This report must be posted for 30 days in clear view, at the entrance of the Rosemead Christian Preschool. The report can not be covered/concealed.

SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Ariel AlmazanTELEPHONE: (323) 981-2949
LICENSING EVALUATOR SIGNATURE:

DATE: 05/03/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2019
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 33-CC-20190212135023
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ROSEMEAD CHRISTIAN PRESCHOOL
FACILITY NUMBER: 198018204
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/03/2019
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/03/2019
Section Cited
CCR
101223(a)(1)
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Personal Rights
The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.

This requirement was not met as evidenced by LPA's investigation into the allegation that
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Per director, a workshop will be conducted to talk about lowering voice and talking to children appropriately.

Director will submit a statement to LPA explaining the correction by POC due date of 5/6/19.
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determined that staff in the facility yelled at children.

This poses an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Ariel AlmazanTELEPHONE: (323) 981-2949
LICENSING EVALUATOR SIGNATURE:

DATE: 05/03/2019
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2019
LIC9099 (FAS) - (06/04)
Page: 6 of 6
Control Number 33-CC-20190212135023
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ROSEMEAD CHRISTIAN PRESCHOOL
FACILITY NUMBER: 198018204
VISIT DATE: 05/03/2019
NARRATIVE
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LPA interviewed facility staff and there were no disclosures to support the allegations. Staff denied handling children in a rough manner or withholding food and water as punishment. Staff denied witnessing other staff engage in these actions towards children.

LPA interviewed additional individuals who have been present in the facility. Individual #1 was mentioned as being a witness to the allegations. LPA interviewed Individual #1, who denied observing or witnessing the facility mishandle children. Individual #1 denied observing staff withhold water or food as a form of punishment. Individual #1 denied witnessing staff engage in altercations with others in front of children. Other individuals interviewed made no disclosures about concerns with food or water being withheld from children. There were no disclosures of witnessing staff engage in altercations with each other or other adults in front of or away from children.

LPA interviewed children in the facility. There were no disclosures from children of staff mishandling them or grabbing them. One child demonstrated to LPA hand holding when asked if a teacher grabs the child. Child did not make disclosures about not having food or water available to them. Two children disclosed that when a child gets in trouble they must sit on a bench.

Throughout the complaint investigation and inspections, LPA did not observe the allegations occurring in the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with Director Candace Wong. A copy of this report was provided.

A "Notice of Site Visit" and copy of the report was issued. Notice of Site Visit must remain posted for 30 days. Failure to do so will result in a $100.00 civil penalty.

SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Ariel AlmazanTELEPHONE: (323) 981-2949
LICENSING EVALUATOR SIGNATURE:

DATE: 05/03/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2019
LIC9099 (FAS) - (06/04)
Page: 3 of 6