198018204-4-27-2022-33-CC-ACHO-CE4RND-20220504131008

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198018204
Report Date: 04/27/2022
Date Signed: 04/27/2022 04:06:27 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2022 and conducted by Evaluator Bardo Baluyot

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20220302110654

FACILITY NAME:	ROSEMEAD CHRISTIAN PRESCHOOL		FACILITY NUMBER:	198018204
ADMINISTRATOR:	REV. DEBORAH OH		FACILITY TYPE:	850
ADDRESS:	9032 E. MISSION DR.		TELEPHONE:	(626) 237-0082
CITY:	ROSEMEAD	STATE: CA	ZIP CODE:	91770
CAPACITY:	30	CENSUS: 11	DATE:	04/27/2022
		UNANNOUNCED	TIME BEGAN:	01:56 PM
MET WITH:	Director, Candice Wong		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Authorized representative was not able to visit daycare

INVESTIGATION FINDINGS:

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At approximately 1:00 PM, Licensing Program Analyst (LPA) Bardo Baluyot conducted an unannounced follow up inspection to present findings on the complaint allegation listed above. A COVID-19 risk assessment was conducted upon entering the facility. LPA met with Director, Candice Wong, who guided the LPA on a tour of the facility. LPA observed 11 children present with 2 staff. Required staff to children ratio was observed.

LPA conducted interviews with Director, staff, parents and children regarding the above allegation. There are no deficiencies cited on today’s inspection. This agency has investigated the complaint alleging that “Authorized representative was not able to visit daycare”. LPA Baluyot also obtained documents, including, facility roster and COVID policy during the initial visit conducted on 3/3/22.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ana Chico	TELEPHONE: (323) 981-3351
LICENSING EVALUATOR NAME: Bardo Baluyot	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20220302110654

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ROSEMEAD CHRISTIAN PRESCHOOL	FACILITY NUMBER: 198018204
	VISIT DATE: 04/27/2022

NARRATIVE

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Allegation regarding “Authorized representative was not able to visit day care”: According to the allegation, Reporting Party (RP), stated that Director was not responsive to RP’s concerns and numerous requests to visit the facility and were denied without ever given a reason why. LPA conducted interviews with Director, parents and staff and obtained consistent statements that the Director is highly communicative and is always accessible and open to inquiries and concerns requested by parents. Statements obtained from parents interviewed found that requests to enter the classrooms had never actually been made and therefore could not confirm that entry would be prohibited. However, Per Director’s own admission, it took some time for the RP's request to be granted as she was unaware of any updates or changes to visiting guidelines initially issued by DPH. Additionally, during LPA’s initial visit on 3/3/22 to address the complaint, LPA Baluyot clarified the policy regarding Parents’ Rights to enter the facility and issued a Technical Advisory on that day. It was explained to Director Wong that this was a precautionary measure initiated and "highly recommended" by DPH at the beginning of the pandemic (and) has never had any legal/or licensing regulation basis or support and that parents have the right to enter and observe their children in class without prior notice. Director was also advised to change the wording on their COVID-19 Policy and Procedures to reflect the guideline accurately. Changes in facility’s written/posted guidelines are still currently pending, however, Director states that requests to visit the facility would be granted in a timely manner based on Parent’s Rights.

Based on statements obtained from interviews, this agency has investigated the complaint alleging “Authorized representative was not able to visit day care” and determined the allegation to be UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Teacher, Elizabeth Wong, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

SUPERVISOR'S NAME: Ana Chico	TELEPHONE: (323) 981-3351
LICENSING EVALUATOR NAME: Bardo Baluyot	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2022

LIC9099 (FAS) - (06/04)

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