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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198018309
Report Date: 05/25/2023
Date Signed: 05/25/2023 05:15:27 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2023 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20230324120332
FACILITY NAME:SOUTH HILLS ACADEMYFACILITY NUMBER:
198018309
ADMINISTRATOR:MICHELLE CLAYTONFACILITY TYPE:
850
ADDRESS:1600 E. FRANCISQUITO AVE.TELEPHONE:
(626) 919-2000
CITY:WEST COVINASTATE: CAZIP CODE:
91791
CAPACITY:120CENSUS: 63DATE:
05/25/2023
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Michell ClaytonTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility has a leak in the roof
Facility's toilet does not work
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Michelle Clayton.

During the course of this investigation, LPA Lee conducted interviews, reviewed documents, and made observations in regards to the above allegations.

The complaint alleges that the facility has a toilet in the classroom that does not work and has a leak in the roof. During the inspection the Director stated that a tiolet in room #130 was not working properly and there was also a leak in room#130 which was discovered during the month of February during the heavy rain periods. Both of these issues in room#130 have been resolved according to the Director. During the inspection LPA Lee observed the corrections and obtained proof of these corrections completed by the facility during the month of April.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20230324120332
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: SOUTH HILLS ACADEMY
FACILITY NUMBER: 198018309
VISIT DATE: 05/25/2023
NARRATIVE
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Although both of the physical plant issues in room#130 have been resolved, the facility did confirm that there was a leak on the roof and a toilet that was not working properly in room#130 prior to the corrections made on April of this year.

Based on the information obtained during the investigation, the preponderance of evidence standard has been met, therefore the allegations that facility has leak on the roof and facility's toilet does not work have been substantiated. California Code of Regulations,,(Title 22, Division 12 & Chapter Number 1, ariticle 7), is being cited on the attached LIC 9099D.

The notice of site inspection must remain posted for a period of 30 days. Failure to main posting will result in a civil penalty of 100.00 dollars.

Exit interview conducted with Director Michelle Clayton. Appeal rights discussed and explained.
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20230324120332
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: SOUTH HILLS ACADEMY
FACILITY NUMBER: 198018309
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/25/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/25/2023
Section Cited
CCR
101238(a)
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The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement was not met as evidenced by the fact that the facility had a toilet that was not working and a leak on the roof in 1 classroom (#130).
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The facility has already fixed the toilet and the roof and provided proof during the inspection
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This is a potential risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2023 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20230324120332

FACILITY NAME:SOUTH HILLS ACADEMYFACILITY NUMBER:
198018309
ADMINISTRATOR:MICHELLE CLAYTONFACILITY TYPE:
850
ADDRESS:1600 E. FRANCISQUITO AVE.TELEPHONE:
(626) 919-2000
CITY:WEST COVINASTATE: CAZIP CODE:
91791
CAPACITY:120CENSUS: 63DATE:
05/25/2023
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Michell ClaytonTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff roughly handles children in care
Staff speaks inappropriately to children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Michelle Clayton.

During the course of this investigation, LPA Lee conducted interviews, reviewed documents, and made observations in regards to the above allegations.

The complaint alleges that facility stafff (Staff#1) roughly handles and speaks inappropriately to children in care. Although the reporting party did state the staff member and the classroom in the details of the allegations, there was no specific information about any incidents i in the classroom associated with Staff#1.The Complaint stated that Staff#1 ingores concerns from other staff members and continues to grab children and yell at them. The reporting party was not available to elaborate on the allegations. The Director denied the allegations and made no disclosure. During interviews conducted with various staff members including staff#1, LPA Lee did not obtain any information or evidence that supported or went against the above allegations.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20230324120332
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: SOUTH HILLS ACADEMY
FACILITY NUMBER: 198018309
VISIT DATE: 05/25/2023
NARRATIVE
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Although it is possible that a facility staff roughly handles and speaks inappropriately to children in care, it is also possible that Staff#1 did not do these alleged things. The reporting party mentioned that Staff#1 ignores the concerns of other staff members of this facility that attempt to approach them about the alleged actions taken. However, during interviews conducted with facility staff, there was no information provided that supported this statement.

Therefore, this department has investigated the allegations that the facility staff roughly handles and speaks inappropriately to children in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated.

The notice of site inspection must remain posted for a period of 30 days during hours of operation. Failure to maintain posting will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Director Michelle Clayton. Appeal rights discussed and explained.
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5