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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198018405
Report Date: 05/02/2025
Date Signed: 05/02/2025 04:03:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250312094333
FACILITY NAME:KEYSTONE MONTESSORI PRESCHOOLFACILITY NUMBER:
198018405
ADMINISTRATOR:NOHELLY RIOSFACILITY TYPE:
850
ADDRESS:7056 WASHINGTON AVE.TELEPHONE:
(562) 303-7273
CITY:WHITTIERSTATE: CAZIP CODE:
90602
CAPACITY:53CENSUS: 6DATE:
05/02/2025
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Director, Nohelly RiosTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff permitted child to attend facility prior to submission of child’s records
Staff allowed children to share bedding
Staff did not post current menu
Staff did not serve food based on menu
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to conduct additional interviews with staff and deliver findings on the above allegations. A COVID risk assessment was conducted. Upon arrival, LPA met with Director, Nohelly Rios, to whom the reason for the visit was explained. Census was taken. LPA observed 6 children with Staff #1 and Staff #3 in Room 117. Administrator, Hasitha Weerasinghe arrived at the facility at approximately 9:30 am and left the facility at approximately 12:30 pm.

During this investigation LPA conducted interviews with six (6) staff, including Director and Administrator, and two (2) day care parents. LPA Babcock also obtained several documents related to the complaint allegations, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), and Parent Sign-in/Sign-out Sheets from the time period of 2/3/25-3/13/25.
Page 1 of 3

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 05/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 33-CC-20250312094333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KEYSTONE MONTESSORI PRESCHOOL
FACILITY NUMBER: 198018405
VISIT DATE: 05/02/2025
NARRATIVE
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Allegation #1: Staff permitted child to attend facility prior to submission of child’s records

According to the allegation, a child was permitted to attend the facility without submitting any enrollment documents. The allegation alleges that more than two months after starting in care at the facility, the Administrator gave parent the enrollment packet to complete with no explanation for the delay.

While reviewing children’s files during a visit to the facility on 3/13/25, LPA observed that the facility was missing a file for Child #1 (C1). Administrator was unable to locate the file on 3/13/25 and during an interview with LPA, Administrator stated “We were asking for the file but parent didn't bring it.” LPA reviewed facility sign-in/sign-out sheets for the period of 2/3/25-3/13/25, and observed C1 was signed into the facility on 2/12/25, 2/13/25, and 3/5/25. Therefore, C1 was at the facility during the period of at least 2/12/25-3/5/25, without any enrollment documents submitted.

Additionally, during interviews conducted with parents, Parent #1, not the parent of C1, stated that when they enrolled their child, “I had to chase them (staff) down to give the packet to them (staff) and then approximately three weeks later, they (staff) asked for immunization record, and I said it was in the packet I provided. I had to send them a scan of the immunizations again.”

Allegation #2: Staff allowed children to share bedding

Complaint alleges a child was observed to be sleeping on a bare cot at naptime and that the same child’s blankets were observed to be being used by another child. During interviews conducted with staff, Staff #3 (S3) stated “Beds and bedding are on top of each other and not labeled.” When asked if they have observed children using other children’s bedding without being washed, S3 replied, “yes”.

Allegation #3: Staff did not post current menu

Complaint alleges that staff did not post the current menu. Complaint states that in February of 2025, the menu posted was for November 2024. During a visit by LPA on 3/13/25, LPA observed the menu posted was for February 2025 and not the current month of March 2025.
Page 2 of 3
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 05/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/02/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 33-CC-20250312094333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KEYSTONE MONTESSORI PRESCHOOL
FACILITY NUMBER: 198018405
VISIT DATE: 05/02/2025
NARRATIVE
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Allegation #4: Staff did not serve food based on menu

Complaint alleges that the facility does not serve the food as posted on the menu. During interviews conducted with staff, Staff #1 (S1) stated that the facility has served food to children that is different than is posted on the current menu and that if there is a change or substitution in food that is served from what is posted on the menu, parents are notified of the change after the food has been served, during pick-up.

Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.
California Code of Regulations, Title 22 Chapter 1 are being cited on the attached 9099D.

Substantiated allegations of "Staff did not post current menu" and "Staff did not serve food based on menu" were cited during the inspection on 3/13/25.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

LPA discussed the Technical Support Program (TSP) with Administrator and Director. Administrator gave approval to be registered for TSP.

Exit interview conducted and report was reviewed with Director, Nohelly Rios.

Page 3 of 3
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 05/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 33-CC-20250312094333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KEYSTONE MONTESSORI PRESCHOOL
FACILITY NUMBER: 198018405
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/02/2025
Section Cited
CCR
101221(a)
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101221 Child's Records (a) A separate, complete and current record for each child is maintained in the child care center.

This requirement is not met as evidenced by:
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Director stated they will have a meeting with staff to review only accepting children into care that have complete files on hand. Director will submit the agenda and what was discussed at the meeting signed by all staff who have attended and acknowledging understanding of the regulations.
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Based on observation, interview, and record review, the licensee did not comply with the section cited above as Child #1 did not have any file or records at the facility, which poses/posed a potential health, safety or personal rights risk to persons in care.
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Type B
06/02/2025
Section Cited
CCR
101239.1(c)(1)
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101239.1 Napping Equipment (c)(1) Bedding shall not be shared by different children without first laundering the bedding.

This requirement is not met as evidenced by:
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Director stated they will have a meeting with staff to review the napping regulations including bedding shall not be shared between children without being laundered. Director will submit the agenda and what was discussed at the meeting signed by all staff who have attended and acknowledging understanding.
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Based on interview the licensee did not comply with the section cited above as Staff #3 stated children have shared bedding, which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 05/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250312094333

FACILITY NAME:KEYSTONE MONTESSORI PRESCHOOLFACILITY NUMBER:
198018405
ADMINISTRATOR:NOHELLY RIOSFACILITY TYPE:
850
ADDRESS:7056 WASHINGTON AVE.TELEPHONE:
(562) 303-7273
CITY:WHITTIERSTATE: CAZIP CODE:
90602
CAPACITY:53CENSUS: 6DATE:
05/02/2025
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Director, Nohelly RiosTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not ensure that children had adequate supplies
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to conduct additional interviews with staff and deliver findings on the above allegation. A COVID risk assessment was conducted. Upon arrival, LPA met with Director, Nohelly Rios, to whom the reason for the visit was explained. Census was taken. LPA observed 6 children with Staff #1 and Staff #3 in Room 117. Administrator, Hasitha Weerasinghe arrived at the facility at approximately 9:30 am and left the facility at approximately 12:30 pm.

During this investigation LPA conducted interviews with the six (6) staff, including Director and Administrator, and two (2) day care parents. LPA Babcock also obtained several documents related to the complaint allegations, including but not limited to, a copy of the Facility Roster (LIC 9040), and Personnel Report (LIC 500).
Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 05/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 33-CC-20250312094333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KEYSTONE MONTESSORI PRESCHOOL
FACILITY NUMBER: 198018405
VISIT DATE: 05/02/2025
NARRATIVE
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Allegation: Staff did not ensure that children had adequate supplies

Complaint alleges the facility did not have paper towels for children to use. During interviews conducted with staff, all staff stated they always have an adequate amount of paper towels and supplies at the facility. During visits conducted, LPA reviewed the supplies on hand, including paper towels, and determined there is an adequate number of supplies at the facility. Parents interviewed did not disclose any concerns related to the number of supplies on hand at the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Director, Nohelly Rios.

Page 2 of 2
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 05/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/02/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6