198018410-2-5-2021-54-CC-TCON-BYHU74-20210223141920

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198018410
Report Date: 02/05/2021
Date Signed: 02/05/2021 04:14:31 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2020 and conducted by Evaluator Dayna Chambers

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20201118111926

FACILITY NAME:	BIXBY OAKS INFANT CENTER		FACILITY NUMBER:	198018410
ADMINISTRATOR:	GLORIA SOTO		FACILITY TYPE:	830
ADDRESS:	3832 LONG BEACH BLVD.		TELEPHONE:	(562) 424-2233
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90807
CAPACITY:	39	CENSUS: 5	DATE:	02/05/2021
		UNANNOUNCED	TIME BEGAN:	03:44 PM
MET WITH:	COVID 19 SOE, Rudy Rodriguez, Assistant Director		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Facility Staff handled daycare child in rough manner
Facility Staff yelled at daycare child

INVESTIGATION FINDINGS:

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Due to COVID 19 SOE, LPA Chambers conducted Tele-Visit via Facetime. Licensing Program Analysts (LPA) Dayna Chambers conducted an unannounced complaint inspection to deliver findings for the above allegations. LPA met with Rudy Rodriguez, Assistant Director, who assisted with the inspection. There were XX infants in care today. LPA Chambers will email the 9099 report to: bixbyoakscc@gmail.com with a return receipt request and the reply back to LPA by email will serve as the signature and acknowledgment or receipt of the report.
During this investigation, LPA interviewed parents and staff, reviewed video, and documents. There were no witnesses or disclosures regarding the above allegations.
Based on interviews conducted, LPA observations of video from dates 11/17/20 to 11/29/20, and documents, the above allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore these allegations are unsubstantiated. Due to COVID 19 SOE, no Exit interview was conducted with Rudy Rodriguez, Assistant Director.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Trevino Cochran	TELEPHONE: (323) 981-3385
LICENSING EVALUATOR NAME: Dayna Chambers	TELEPHONE: (323) 558-2962
LICENSING EVALUATOR SIGNATURE:	DATE: 02/05/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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