198018410-8-26-2021-54-CC-VCOK-C7XNXR-20211019105134

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198018410
Report Date: 08/26/2021
Date Signed: 08/26/2021 04:53:01 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2021 and conducted by Evaluator Dayna Chambers

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20210618094620

FACILITY NAME:	BIXBY OAKS INFANT CENTER		FACILITY NUMBER:	198018410
ADMINISTRATOR:	GLORIA SOTO		FACILITY TYPE:	830
ADDRESS:	3832 LONG BEACH BLVD.		TELEPHONE:	(562) 424-2233
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90807
CAPACITY:	39	CENSUS: 6	DATE:	08/26/2021
		UNANNOUNCED	TIME BEGAN:	04:14 PM
MET WITH:	Rudy Rodriguez, Director		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Personal Rights – Child had unexplained injury requiring emergency services.
Personal Rights – Teacher made an inappropriate comment about the daycare child.

INVESTIGATION FINDINGS:

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On August 26, 2021 at 4:30pm, LPA Chambers conducted an unannounced inspection via Facetime to deliver findings for the above allegations. LPA met with Rudy Rodriguez, Director, who assisted with the inspection. There were 6 children in care.

During this investigation, LPA interviewed parents, staff, and licensee. LPA Chambers visited Bixby Oaks Infant center on: 05/13/2021 for 10- Day Inspection, reviewed security video,Took pictures, obtained documents 06/09/2021 – 1 year required inspection of center, found no defects or dangerous items to children. 06/16/2021 – Collateral Visit - To review additional security footage and review center equipment.
Total Security Video Dates reviewed: May 6, 2021, May 7, 2021, May 10, 2021, June 11, 2021
LPA took pictures, received 1 page of medical report, roster, and reviewed several days of center security video. LPA obtained photo from reporting party. LPA did not observe any violations during the tour or reviewing security video. There were no witnesses or disclosures regarding the above allegations. The parent also participated in reviewing security video and toured the center with the Director.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3858
LICENSING EVALUATOR NAME: Dayna Chambers	TELEPHONE: (323) 558-2962
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20210618094620

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: BIXBY OAKS INFANT CENTER	FACILITY NUMBER: 198018410
	VISIT DATE: 08/26/2021

NARRATIVE

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Based on interviews conducted, the above allegations are unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore these allegations are unsubstantiated.

Exit interview was conducted with Rudy Rodriguez, Director. A copy of this 9099 report will be emailed to Rudy Rodriguez at: bixbyoakscc@gmail.com and a return email reply will serve as an acknowledgement of receipt of the report.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3858
LICENSING EVALUATOR NAME: Dayna Chambers	TELEPHONE: (323) 558-2962
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2021

LIC9099 (FAS) - (06/04)

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