198019117-8-25-2023-33-CC-BVON-CV39MJ-20230825232935

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198019117
Report Date: 08/25/2023
Date Signed: 08/25/2023 10:24:40 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2023 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20230530100128

FACILITY NAME:	YMCA OF GREATER WHITTIER		FACILITY NUMBER:	198019117
ADMINISTRATOR:	NICOLE RODRIGUEZ		FACILITY TYPE:	850
ADDRESS:	12510 HADLEY ST.		TELEPHONE:	(562) 392-6119
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90601
CAPACITY:	42	CENSUS: 5	DATE:	08/25/2023
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Director of Child Care, Margot Villa		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Day care children are left unsupervised due to inadequate staffing.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint
inspection to deliver findings for the above allegation. A COVID risk assessment was
conducted. LPA met with Director of Child Care, Margot Villa to whom the reason for
the visit was explained. The director guided LPA on a tour of the facility. LPA observed
five (5) children and one (1) staff were present at the facility during this
inspection.

During this investigation, LPA conducted interviews with five (5) staff, and eight (8) day care parents. LPA Babcock also obtained several documents related to the complaint
allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), and
Personnel Report (LIC 500).
Page 1 of 2

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2023 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20230530100128

FACILITY NAME:	YMCA OF GREATER WHITTIER		FACILITY NUMBER:	198019117
ADMINISTRATOR:	NICOLE RODRIGUEZ		FACILITY TYPE:	850
ADDRESS:	12510 HADLEY ST.		TELEPHONE:	(562) 392-6119
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90601
CAPACITY:	42	CENSUS: 5	DATE:	08/25/2023
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Director of Child Care, Margot Villa		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Staff does not ensure facility is clean and sanitized.

INVESTIGATION FINDINGS:

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 33-CC-20230530100128

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: YMCA OF GREATER WHITTIER	FACILITY NUMBER: 198019117
	VISIT DATE: 08/25/2023

NARRATIVE

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Allegation: Staff does not ensure the facility is clean and sanitized
The complaint alleges there is a lack of cleanliness in the preschool classroom. LPA did not
observe a lack of cleanliness during visits on 6/8/23, 7/5/23, and 8/25/23. During interviews, Staff #3
stated, “There have been times I open, and there are crumbs on the floor and on the
table”. Parent #3 stated, “I did go in one or two times into the preschool class and the
bathrooms were dirty”. Staff #5 stated, “The bathroom and classroom floors are mopped,
and the tables are wiped down daily”.

Although the allegation may have happened or is valid, there is not a preponderance of
evidence to prove the alleged violation did or did not occur, therefore the allegation is
unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of
$100.

An exit interview was conducted, and the report was reviewed with Executive Director of Child Care, Margot Villa.

Page 2 of 2

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2023

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 33-CC-20230530100128

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: YMCA OF GREATER WHITTIER	FACILITY NUMBER: 198019117
	VISIT DATE: 08/25/2023

NARRATIVE

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Allegation: Day care children are left unsupervised due to inadequate staffing.
According to the allegation, when there is only one teacher present in the classroom,
the teacher is not able to visually supervise all children in care while changing a child’s
diaper in the bathroom. During interviews, Staff #1, #3, and #5 stated they had
changed a child’s diaper in the bathroom while being the only staff in the room, and not
being able to visually supervise all the other children in the classroom. Staff #5 states,
“There is definitely a blind spot”.

Based on LPAs interviews that were conducted, the preponderance of evidence
standard has been met, therefore the above allegation is found to be
SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, is
being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of
$100.

An exit interview was conducted, and the report was reviewed with Executive Director of Child Care, Margot Villa.

Page 2 of 2

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2023

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 33-CC-20230530100128

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: YMCA OF GREATER WHITTIER	FACILITY NUMBER: 198019117
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/25/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 09/25/2023 Section Cited CCR 101229(a)(1)	1 2 3 4 5 6 7	101229 Reponsibility for Providing Care and Supervision(a)...(1)No child(ren) shall be left without the supervision of a teacher at any time...Supervision shall include visual observation. This requirement was not met as evidenced by: Based upon LPAs interviews conducted	1 2 3 4 5 6 7	Director states they will have a staff meeting to go over a new policy where staff will call for additional staff assistance when changing a diaper, if they are the only staff in the room. The policy will include that once assistance is requested via walkie or text, additional staff will arrive to assist in the classroom within
	8 9 10 11 12 13 14	the facility did not meet the above regulation as 3 staff stated they haven't been able to visually supervise all children while changing a childs diaper in the bathroom, and being the only staff present. This poses a potential health, safety or personal rights rist to children in care..	8 9 10 11 12 13 14	5 minutes. Director will email LPA the staff training that notes the details of the new policy, which is signed by all staff.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2023

LIC9099 (FAS) - (06/04)

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