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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019171
Report Date: 01/14/2020
Date Signed: 01/14/2020 09:20:00 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2019 and conducted by Evaluator Judy Mora
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20190814165812
FACILITY NAME:BRIGHT HORIZONS @USC ALCAZAR CHILD DEV. CTRFACILITY NUMBER:
198019171
ADMINISTRATOR:CECILE KEATLEYFACILITY TYPE:
850
ADDRESS:2215 E. ALCAZAR ST.TELEPHONE:
(323) 405-6400
CITY:LOS ANGELESSTATE: CAZIP CODE:
90033
CAPACITY:84CENSUS: 33DATE:
01/14/2020
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Cecile KeatleyTIME COMPLETED:
09:35 AM
ALLEGATION(S):
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Personal Rights: Staff inappropriately touched day care child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Judy Mora conducted a complaint inspection to provide the finding for the above pending complaint allegation. LPA met with Director Cecile Keatley, who guided LPA on a tour of the facility.

During the course of the investigation conducted by IB Investigator Laura Garcia, interviews were conducted with day care child (victim) and day care parent (victim's parent). Additional documentation was also obtained and reviewed.

There were no disclosures made by the victim who was interviewed; and the parent that was interviewed stated that they were happy with the day-care and had no issues/concerns.


*REPORT CONTINUES ON NEXT PAGE
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Judy MoraTELEPHONE: (323) 981-3371
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20190814165812
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: BRIGHT HORIZONS @USC ALCAZAR CHILD DEV. CTR
FACILITY NUMBER: 198019171
VISIT DATE: 01/14/2020
NARRATIVE
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Although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted with Director, Cecile Keatley. Appeal Rights explained and provided to the director during this visit.
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Judy MoraTELEPHONE: (323) 981-3371
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 2