198019267-7-7-2023-33-CC-BVON-CTTVEJ-20230717162223

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198019267
Report Date: 07/07/2023
Date Signed: 07/07/2023 09:50:13 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/26/2023 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20230426141332

FACILITY NAME:	TOVAR FAMILY CHILD CARE		FACILITY NUMBER:	198019267
ADMINISTRATOR:	JACQUELINE TOVAR		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(626) 848-2484
CITY:	SO. EL MONTE	STATE: CA	ZIP CODE:	91733
CAPACITY:	14	CENSUS: 0	DATE:	07/07/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Licensee, Jaqueline Tovar		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Licensee is absent from the day care for more than 20 pecent of the hours of operation

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 07/07/23. A risk assessment was conducted appropriate PPE was used. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 04/26/2023. LPA met with Licensee, Jaqueline Tovar to whom the purpose of the inspection was announced. Census was taken.

Throughout the course of the investigation, interviews were conducted with licensee and parents. LPA also reviewed and obtained copies of the current children’s roster.

Per the initial complaint report, the Reporting Party (RP) reported that Licensee operates a second business during day care hours. LPA was unable to interview reporting party, as no contact information was available.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Roxana Lopez	TELEPHONE: (323) 854-5073
LICENSING EVALUATOR SIGNATURE:	DATE: 07/07/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230426141332

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TOVAR FAMILY CHILD CARE	FACILITY NUMBER: 198019267
	VISIT DATE: 07/07/2023

NARRATIVE

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Regarding allegation: The licensee is absent from the day care for more than 20 percent of the hours of operation:

LPA conducted an interview with the Licensee, who stated that they only take care of school-age children. Per Licensee, she drops off children at school by 8:00 am and picks children from school around 2:30-245 pm. After picking up the children from school she take them to her home and the parents will pick up the children by 5:00 pm. Additionally, the Licensee states that she may or may not be at home during the day if she does not have any children in her care.

LPA conducted interviews with parents: Parents 1-3 corroborated that Licensee drops off their children at school by 8:30 am and picks them up from school- children will either be dropped off at home or picked up at day care around 5:30 pm. Parent # 4 stated that their children attend home school from the facility.

Additionally, parents 1-4 did not have any concerns regarding the licensee or the facility and corroborated that Licensee has always been present in the facility when children are dropped off or picked up.

LPA conducted visits on 05/04/23, 06/16/23 and 7/7/2023 during school hours and LPA observed no children in care.

This agency has investigated the complaint alleging: Licensee is absent from the day care for more than 20 percent of the hours of operation. Based on the evidence presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Licensee Jaqueline Tovar

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Roxana Lopez	TELEPHONE: (323) 854-5073
LICENSING EVALUATOR SIGNATURE:	DATE: 07/07/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2023

LIC9099 (FAS) - (06/04)

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