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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019401
Report Date: 03/29/2024
Date Signed: 03/29/2024 02:39:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2024 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240313090225
FACILITY NAME:RIGHT AT SCHOOL EARLY LEARNING CENTERFACILITY NUMBER:
198019401
ADMINISTRATOR:WENDY VANDERPOORTFACILITY TYPE:
850
ADDRESS:1900 BELLA VISTATELEPHONE:
(951) 206-9675
CITY:ARCADIASTATE: CAZIP CODE:
91007
CAPACITY:80CENSUS: 29DATE:
03/29/2024
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Nidia Ornelas - Area ManagerTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Personal Rights
Personal Rights
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Nolan Tcheng and Jessica Hopkins-Hernandez conducted a subsequent inspection of a complaint investigation. Upon arrival at 1:40pm, LPAs met with Area Manager Nidia Ornelas to whom the purpose of the inspeciton was explained. Tour of the facility was provided. There were children present during the inspection.

Census was taken. There were 29 children with 4 staff members. It was nap time during time of inspection.

During the course of the investigation, interviews were conducted with five staff member, four children, five parents and two adults. Documentation in the form of Child Care Facility Roster, Class Attendance sheets, and additional documents were obtained.

Information from the complainant indicates that a child's personal rights were violated at the facility
REPORT CONTINUES PAGE 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 03/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/29/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20240313090225
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: RIGHT AT SCHOOL EARLY LEARNING CENTER
FACILITY NUMBER: 198019401
VISIT DATE: 03/29/2024
NARRATIVE
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Interview with Area Manager indicates that an incident was alleged from a child enrolled in the facility, that would have violated the child's personal rights. Per Area Managers, the police department visited on 03/13/2024, to follow up on the incident, but no report number was provided. Licensing staff contacted Arcadia Police Department to request any report but was not provided any documentation. Additional staff interviews made no disclosures regarding the above allegations.

Interview with children made no disclosures regarding the above allegations.

Interview with parents made no disclosures regarding the above allegations.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Area Manager Nidia Ornelas, at 2:55pm. Copy of report was provided to the facility.

END OF REPORT PAGE 2 of 2

SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 03/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/29/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2