198019440-11-13-2023-33-CC-CGAN-CZXW2S-20240129155447

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198019440
Report Date: 11/13/2023
Date Signed: 11/13/2023 01:23:48 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/08/2023 and conducted by Evaluator Cynthia Reyes

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20231108091348

FACILITY NAME:	REYES FAMILY CHILD CARE		FACILITY NUMBER:	198019440
ADMINISTRATOR:	ANGELICA REYES		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(323) 330-3409
CITY:	PICO RIVERA	STATE: CA	ZIP CODE:	90660
CAPACITY:	14	CENSUS: 12	DATE:	11/13/2023
		UNANNOUNCED	TIME BEGAN:	08:35 AM
MET WITH:	Angelica Reyes		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Neglect/Lack of Supervision: Day care child sustained injuries due to staff neglect

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Cynthia Reyes conducted an unannounced site inspection to investigate the above complaint allegation. This inspection is to ensure the health and safety standards as required by the regulations governing child care homes are met. LPA met with Angelica Reyes, Licensee, who took LPA on a tour of the facility indoors and out. LPA observed 12 children in care on this date and also present was licensee assistant Loudres.

During the course of this investigation, LPA conducted Interviews, received and reviewed documents as well as obtained declarations, LPA own observations and LPA conversation with the police department.

Neglect/Lack of Supervision: Day care child sustained injuries due to staff neglect. Complainant stated that mom picked up her child, took her home and gave her a bath, and she noticed a big red mark and scratches on the child’s lower back. Reporting Party stated that the mom also noticed a red mark on the left side of the child’s neck. Per Interviews with licensee, her assistant and Office Ontiveros, it was stated that the marks on
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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Christina Gabelman	TELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Cynthia Reyes	TELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:	DATE: 11/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20231108091348

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: REYES FAMILY CHILD CARE	FACILITY NUMBER: 198019440
	VISIT DATE: 11/13/2023

NARRATIVE

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the child's back are consistent with the child going down the slide and her back sliding against the end of the bottom of the slide. Per interviews the licensee was watching the child while outside the entire time and saw the child slide down the slide and fall on her bottom and comforted the child after she fell and was crying and then the child was fine to continue playing. Licensee stated she did not check the child back because the child stop crying and continued to play. The assistant was standing right next to the child as well when the incident happened. Licensee stated the child was aggressive that day of this incident and was throwing toys, chairs and the children's small table. Child could have scratched her neck herself or with one of the items she was throwing at that time, licensee and assistant again were in the room when the child was being aggressive and stopped the child at that time from hurting herself or the other children. Licensee stated it could have also came from playing outside as the child was back and forth to the slides and running around the back yard, licensee and assistant stated there were about 10 children in care and playing in the back yard but she watched that child carefully as she was one of there autistic children. Police officer stated the child is autistic and that mom told him the child is a level 3 child. Officer stated there was no signs or evidence of child abuse from the day care. A copy of the Non-criminal police report will be requested and obtained by the LPA as the police officer stated he would inform his department that it is being requested.

Based on interviews, record review and received and observation, the above allegation is deemed UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a copy of this report was provided to the licensee, Angelica Reyes, along with the Notice of Site Visit and Appeal Rights.

SUPERVISOR'S NAME: Christina Gabelman	TELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Cynthia Reyes	TELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:	DATE: 11/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2023

LIC9099 (FAS) - (06/04)

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