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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019537
Report Date: 03/02/2023
Date Signed: 03/02/2023 03:35:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/20/2022 and conducted by Evaluator Raul Navarro
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20221220093230
FACILITY NAME:COTTON FAMILY CHILD CAREFACILITY NUMBER:
198019537
ADMINISTRATOR:NORMA COTTONFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(424) 342-9289
CITY:CARSONSTATE: CAZIP CODE:
90745
CAPACITY:14CENSUS: 0DATE:
03/02/2023
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:Norma CottonTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Provider interacts with day care children in a rough manner.
Provider physically forces day care children to nap.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Raul Navarro conducted an unannounced complaint inspection on 03/02/2023. LPA Navarro arrived at 2:10pm and met with Licensee Norma Cotton. LPA conducted an inspection to deliver the findings to the allegations above. There were no children present during today's inspection.

During the course of the investigation LPA Navarro toured the facility, conducted interviews with the Licensee, Staff, and parents. Complainant was anonymous. Children were not interviewed due to them being Non-verbal. Interviews conducted with the Licensee, staff, and parents were not consistent with the allegations made by the Complainant. Due to conflicting statements made by the Complainant and interviews conducted with Licensee, staff, and parents, the allegations of provider interacts with day care children in a rough manner and provider physically forces day care children to nap are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Karen ChambersTELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Raul NavarroTELEPHONE: 323-981-3388
LICENSING EVALUATOR SIGNATURE:

DATE: 02/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20221220093230
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: COTTON FAMILY CHILD CARE
FACILITY NUMBER: 198019537
VISIT DATE: 03/02/2023
NARRATIVE
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Exit interview was conducted with Licensee Norma Cotton. The notice of site visit was given to the Licensee and must remain posted for 30 days.
SUPERVISOR'S NAME: Karen ChambersTELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Raul NavarroTELEPHONE: 323-981-3388
LICENSING EVALUATOR SIGNATURE:

DATE: 03/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2