198019558-11-25-2019-33-CC-CGUA-BJGU5G-20191202141641

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198019558
Report Date: 11/25/2019
Date Signed: 11/25/2019 02:53:04 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2019 and conducted by Evaluator Janeth Chavez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20190910154608

FACILITY NAME:	MAPLE TREE ACADEMY HOLLYWOOD-INFANT		FACILITY NUMBER:	198019558
ADMINISTRATOR:	AMIR CASPIAN		FACILITY TYPE:	830
ADDRESS:	1519 N. KENMORE AVE		TELEPHONE:	(310) 314-1111
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90027
CAPACITY:	52	CENSUS: 20	DATE:	11/25/2019
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Stephanie Caspian, Director		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Facility staff are allowing children to cry for an extended period of time.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Janeth Chavez conducted an unannounced complaint inspection to investigate the above allegation and to deliver findings. LPA met with Stephanie Caspian, Director. There are 20 infants with 8 staff, upon arrival. All adults present have obtained a criminal record clearance or exemption. Teacher-child ratio was met.

During the course of the investigation by the Department, interviews were conducted with reporting party, staff, and Director. The reporting party stated that the facility staff are allowing children to cry for an extended period of time. Reporting party stated that this has been happening for a year and hears the children crying from the outside play area and in the classrooms. The Northeast Area Police Department came out to the facility on 09/04/2019 to investigate the allegation that staff were allowing children to cry for an extended period of time.

(Report Continues on Next Page)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) -98-3417
LICENSING EVALUATOR NAME: Janeth Chavez	TELEPHONE: (323) 981-3376
LICENSING EVALUATOR SIGNATURE:	DATE: 11/25/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20190910154608

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MAPLE TREE ACADEMY HOLLYWOOD-INFANT	FACILITY NUMBER: 198019558
	VISIT DATE: 11/25/2019

NARRATIVE

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However, the officers informed the Director that they did not find any crime but that people have a right to complain. There was no report generated by the Northeast Police Department. Based on interviews conducted with Staff #1, 2, 3 & 4 they stated that when an infant begins to cry, they tend to their needs (i.e. make sure they weren't hungry, tired, needed to have their diaper changed or are sick). That once it is determined that their basic needs are met, if the infant is still crying, they will hold them and cuddle them until the infant stops crying. Also, staff disclosed that the facility has new infants enrolling on a monthly basis. Therefore, it takes time for an infant to adjust to the his/her new surroundings, new faces (staff) and other infants. Also, when one infant starts to cry it prompts other infants to start crying even after their basic needs are met.

Based on the investigation conducted by the Department the allegation that, the Facility staff are allowing children to cry for an extended period of time is Unsubstantiated. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

There are no deficiencies cited on today's inspection.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Stephanie Caspian, Director, Director, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) -98-3417
LICENSING EVALUATOR NAME: Janeth Chavez	TELEPHONE: (323) 981-3376
LICENSING EVALUATOR SIGNATURE:	DATE: 11/25/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2019

LIC9099 (FAS) - (06/04)

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